3rd Line Support Engineer
4 days ago
**3rd Line Support Engineer**
We are an IT Managed Services Provider with a focus on providing the best IT support to both small and medium-sized businesses throughout the UK and businesses in America, Canada, China, Australia and New Zealand.
- Up to £45,000
- St Helens office & Hybrid
- UK based ONLY
- Windows Server 2019/Hyper-V/Microsoft Exchange/Active Directory/Microsoft 365/Azure
**Role Overview**
Your role will be to provide technical advice and assistance to our clients and end users including, assisting in 1st and 2nd line support to our client's staff, dealing with support queries. Implementing IMACS. Providing 3rd line server support in conjunctionwith our Service Desk team. Diagnosing and resolving of complex issues in a Microsoft environment: Windows Server 2019, Hyper-V, Microsoft Exchange, SQL, Active Directory, Microsoft 365, Azure and SharePoint.
**Role Requirements**
You must have excellent problem solving and trouble-shooting skills with an ability to isolate problems to specific parts of a system and diagnose under tight time constraints. Resolving issues with PC's, networks and networked devices (printers, scanners,switches etc). Performing System administration and maintenance. Taking ownership of user problems and being proactive when dealing with user issues. Creating and updating technical documentation including work instructions, standard operating procedures/manuals.
3 years' experience in a 3rd line support engineer role. Experience of Microsoft Azure, AD, SQL and Hyper-V essential.
**Desirables**
CompTIA, Cisco or other manufacturer accreditations/qualifications. Experience of working with an ITIL ITSM environment. Experience of working to SLA's.
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