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Gust Relations Assistant

3 months ago

Bournemouth, United Kingdom The Nici - Bournemouth Full time

Who we are...
- Think...Beach Club meets Spa Resort. The newly refurbished Nici Hotel Bournemouth is looking for the best and brightest in the hospitality industry Since its launch in summer 2022, THE NICI is already being recognised as one of the UK’s most exciting new hotel concepts, with accolades including The Times Top 100 Places to Stay - ‘Best Seaside Hotel for 2023’. Set on an enviable spot on the South Coast, with £20m investment so far, THE NICI has transformed Bournemouth’s accommodation landscape with 88 luxury bedrooms, many with spectacular sea views, garden hot tub suites, buzzing South Beach Restaurant & Bar, outdoor terrace and indoor cinema, as well as inspiring meeting and events spaces. Join us as we embark on the next stage of development with the addition of a 25m feature outdoor pool, luxury spa, state-of-the-art fitness facilities and holiday cottages Be part of a fun, welcoming and inclusive team, where you can thrive and build your own career in a vibrant and exciting environment.
The role
We have a fantastic opportunity for a Guest Relations Assistant who is passionate about delivering exceptional service and exceeding our guest’s expectations. Working as a brand ambassador to proactively identify and resolve issues before they occur, you will work alongside the operational team to enhance the guest experience. You will manage all aspects of the guest journey, identifying opportunities to go the extra mile, ensuring 100% guest satisfaction. You will based on reception as part of the reception/reservations with a focus on dealing and responding with all guest feedback and proactively putting measures in place to improve the overall guest experience.
What’s in it for you.
At The NICI we are committed to providing exceptional hospitality whilst creating a vibrant enjoyable working environment for all of our team. Here are just some of the benefits you will receive upon joining the crew:

- Excellent progression opportunities
- Individual and bespoke career and progression pathways
- Competitive salary across all roles
- Unique on the job training and development with an opportunity
- Hotel stay and Food and Beverage discounts
- Employee Assistance Program
- Stylish boutique uniform specially designed
- Meals included whilst on duty

Please note only those eligible to work in the UK or have a valid UK work permit/visa will be considered for this vacancy.
We look forward to hearing from you

INDMANAGE