Customer Inspector

2 weeks ago


Bristol, United Kingdom Lynwood Civil Engineering Ltd Full time

We are looking for new Team members to join our Supply / Clean Water business as Customer Inspectors.

This role is on the road requiring you to drive, engage with customers and have combined skills of customer service and water sector experience to investigate and schedule repairs.

**Key Skills and Experience**:

- Potable / Supply water experience
- Customer service
- Driving license
- Computer skills
- Good communication

**Tickets / Qualifications**:

- Streetworks (NRSWA)
- Water Hygiene
- Cable Avoidance (Cat and Genny)
- Manual Handling

**The Role**:

- 45-hour standard week
- Overtime hours at overtime rate

You will also possess excellent housekeeping skills, including keeping your vehicle and uniform clean at all times.

As the Customer Inspector you will report to the Customer Inspector Supervisor, and you will be responsible for reacting to incidents raised by our customer services unit, the wholesale service desk, retailers and our billing department.

Your day will be scheduled via an electronic diary based on emergency, target date, appointment basis to meet both business and customer expectations. This will involve you working closely with the Schedulers to manage your workload efficiently and effectively.

Day-to-day you will follow this schedule, which will see you attending customer homes to carry out the initial customer inspector survey which may include meter installation, customers experiencing issues with their private supply pipe and job requests for the assets on the network. You will raise additional follow on works as required.

The role will see you interacting daily with customers, including non-household supplies, therefore you must ensure the highest standard of customer service is delivered at all times. As well as ensuring all work is carried out in line with policy, procedure, and best practice to maintain the safety to yourself and our customers.

**About us**:
We are a family business operating for 20+ years, with a focus on the water utilities sector, we provide water companies with a variety of support services to deliver water infrastructure across the South West.

**Job Types**: Full-time, Part-time

Schedule:

- Monday to Friday
- Overtime
- Weekend availability

Work Location: On the road

Application deadline: 05/07/2023


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