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Quality Management Support
3 weeks ago
**Quality Management Support**
We are recruiting for the position of Quality Management Support to work at our Head Office assisting the Quality manager.
As Quality Management Support you will be responsible to assist the monitoring of health & safety via site inspections and risk assessments. Furthermore, you will be required to conduct site performance reviews to ensure brand standards are met all year round. This is a full-time permanent role working 39 hours per week, Monday - Friday: 8:30am - 5:30pm.
Being part of Hawco Group you will be working for one of the few remaining family owned car retailers which has over 65 years’ experience delivering excellent service to motorists in the north of Scotland.
Job Responsibilities:
- **Group Site Performance Reviews - **Assist with compliance monitoring (FCA, H&S and VWFS renewal call monitoring) and report back performance results and any issues identified.
- **VWG Partner Certification: Brand Standards - **Assist with year-round Brand Standards checks in preparation for annual audits. Identify and report areas of improvement required to meet Brand Standards.
- **Health & Safety - **Assist with ensuring all necessary risk assessments are created, monitored and implemented, Site inspections and conducting health and safety inductions with all new starts.
- **Facilities Management - **Property maintenance (collating maintenance issues/review/instruct contractors). Overview site security arrangements.
Key Attributes and Skills:
- Organisational ability
- Self-motivation
- Ability to work on own initiative and ability to work as member of team
- Accuracy and focus on attention to detail
- Communication skills - confident and articulate
- Honest and reliable
- Flexible - non-standard working hours may be necessary at times
- Ability to work to deadlines
- Enthusiasm
- Interpersonal skills - using tact and diplomacy when liaising with both internal and external clients
- Passionate about delivering highest level of customer service
- IT - basic skills
- Communication skills - oral and written
Our Offer to You:
- Generous Annual Leave
- Great learning and career opportunities
- Discount on new and used cars
- Discounted servicing, parts and accessories
- Employee customer referral scheme
- Contributory Pension Scheme
- Cycle to Work Scheme
- Wellbeing Scheme
We reserve the right to close the role prior to the advertised closing date should a suitable applicant be found.
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