Customer Service Executive
2 weeks ago
We are looking for a highly organised **Customer Service Executive** to join our friendly team based in Hockley Heath. Working in collaboration with our International Sales and Technical teams you will be co-ordinating and scheduling key account management meetings, managing customer contract administration and supporting order placement to ensure **Peerless Customer Service.**
This position would suit a **confident graduate **who has great communication and organisation skills. You should be a quick learner, familiar with ERP and/or CRM technology and demonstrate excellent attention to detail in your administration skills. European language skills would be beneficial. If you are keen to learn new skills and enhance your career in a sales environment, we will support you with a Personal Development Plan.
At Mayerton, we design, manufacture, and distribute highly technical, heat resistant refractory bricks to line steel furnaces. Through our values we aim to be **the most responsive and reliable partner; passionate about achieving great results**. We are experts in our field and through our people we are driving business transformation.
**Job Types**: Full-time, Permanent, Hybrid ( 37.5 hours / c3 office days per week )
**Salary: £26,000-£28,000**
**What you will be doing**
- Coordination and Support_
- Coordinate with internal teams: Collaborate with different departments, including sales, logistics, and technical, to address customer needs and provide appropriate solutions.
- Schedule internal and external appointments in line with Key Account Management Process.
- Ensure that all customer admin is fully complete, accurate and retained; track and manage any customer follow-up requirements.
- Coordinate and manage contract review process to timely and satisfactory conclusion
- Provide cover and support to order placement team_
- Place all orders into the ERP system ensuring all relevant information is included and proactively manage the collection of missing information
- Co-ordinate internal resources to deliver any additional information required i.e. drawings and other documents to the relevant people
**Who we are looking for**
- Experience_
- Graduate with 1 or 2 years previous experience in a sales administration role
- Knowledge and Skills_
- Highly organised and strong time management skills, able to prioritise tasks effectively
- Problem solving skills to address scheduling and commercial-related issues and find practical solutions
- Able to work independently and as part of a team
- Strong verbal and written communication skills with internal and external stakeholders
- Proficient in MS Office and Outlook
- Previous experience using a CRM system to track orders with the sales pipeline
- Previous experience using Microsoft Dynamics or similar ERP system would be advantageous but training will be provided
- European languages beneficial
- Personal Attributes_
- Strong attention to detail and highly accurate
- Strong interpersonal skills, with the ability to communicate effectively
- Excellent organisational and multitasking skills to meet deadlines
- Proactive and self-motivated, with the ability to take initiative and work independently
- Highly adaptable and able to react well to changing priorities
- Work well under pressure
- Ethical conduct and ability to handle confidential information with discretion
**Salary**: £26,000.00-£28,000.00 per year
**Benefits**:
- Additional leave
- Company events
- Company pension
- Flexitime
- On-site parking
- Private medical insurance
- Referral programme
- Sick pay
Schedule:
- Flexitime
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Application question(s):
- Do you have at least 1 yrs experience talking and communicating directly with customers in an office-based role?
- Do you have at least 1 yrs experience in a commercial or sales administration role?
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Solihull
Reference ID: Mayerton Refractories - Customer Service Executive
-
Customer Service Executive
5 days ago
Solihull, United Kingdom JODIE TUCKER RECRUITMENT LTD Full timeA fantastic opportunity has arisen to join my client, the UK's largest Insurance Broker, who offer exceptional support to their clients, as a Commercial Customer Service Executive. Do you have 1 year of experience with commercial / personal lines insurance? In a broking house? Are you excited by future prospects? Are you looking for an opportunity to really...
-
Customer Service Executive
6 days ago
Solihull, United Kingdom Jodie Tucker Recruitment Ltd Full timeA fantastic opportunity has arisen to join my client, the UK's largest Insurance Broker, who offer exceptional support to their clients, as a Commercial Customer Service Executive. **About the Commercial Customer Service Executive role**: - Responsible for the account handling of personal / commercial lines customers with risks ranging from Motor Trade,...
-
Customer Experience Executive
6 days ago
Solihull, United Kingdom Pertemps Redditch Commercial Full timeDo you have an interest in fashion and want to join a leading fashion business in Solihull? Are you available immediately? You don't want to miss out on this opportunity! Our client is looking for Customer Experience Executives to support their Customer Service team during their peak period. This is for a fashion retailer based in Solihull. Whether you have...
-
Customer Service Advisor
10 hours ago
Solihull, United Kingdom Interaction Recruitment Full time**Reference** 424804 **Salary** £11 - £11/hour **Job Location**: - United Kingdom - England - West Midlands - West Midlands - Solihull **Job Type** Permanent **Posted** 05 July 2023 Interaction Recruitment are currently recruiting for Telesales Executive for our client based in Birmingham, on a permanent basis. As a Telesales Executive, you will...
-
Customer Service
10 hours ago
Solihull, United Kingdom Pertemps Redditch Commercial Full time**Customer Service and Sales** - Pro-active and reactive customer service and sales calls - Sales and up selling - Supporting external Sales team, trainers and engineers - Diary Management for Sales team, trainers and engineers - Maintaining the CRM to a high degree of accuracy - Process orders with high levels of attention to detail - Building and...
-
Sales Support Executive
5 days ago
Solihull, United Kingdom Future Engineering Recruitment Ltd Full time**Sales Support Executive** **Solihull** **£25,000 - £28,000 Basic + Job Satisfaction + Stability + Work Life Balance + Great Benefits** This is an opportunity for a Sales Support Executive to join a well established company that manufactures equipment used around the world. This organisation has a great reputation within the industry for their excellent...
-
Customer Service Support
3 days ago
Solihull, United Kingdom Pertemps Redditch Commercial Full time**Customer Service and Sales Support **Temporary to Permanent Solihull Monday - Friday 09.00am - 17.00pm £24,300 - Pro-active and reactive customer service and sales calls - Sales and upselling - Supporting external Sales team, trainers and engineers - Diary Management for Sales team, trainers and engineers - Maintaining the CRM to a high degree of...
-
Customer Service Advisor
5 days ago
Solihull, United Kingdom PRIMIS Mortgage Network Full timeJob Profile: **Customer Service Advisor - Working from Home - UK only** **PRIMIS Mortgage Network** are seeking a number of Customer Service Advisors to join a Legal Services firm whom are an partner Firm (AR) of Primis Mortgage Network’s Protection Advisory operation. The role will consist of servicing an abundance of provided leads at this extremely...
-
Customer Service Advisor
6 days ago
Solihull, United Kingdom Plum Personnel Full timeWe are currently recruiting for a Customer Service professional to join our well-established, successful and expanding family business based in a rural location, therefore own transport is essential.They are seeking exceptional people to join their team in a professional and friendly working environment. You will be providing support, handling a high volume...
-
Customer Service Administrator
10 hours ago
Solihull, United Kingdom Trigon Recruitment Full time**Role: - Customer Service Administrator** **Salary: - £19k** **Location: - Solihull** **Overview** Trigon Recruitment are recruiting for a leading National training Provider for a Customer Service Administrator to support the effective delivery of the Restart Programme. The role will be office based Monday to Friday 9-5. Excellent career development...
-
Internal Sales Executive
5 days ago
Solihull, United Kingdom Future Engineering Recruitment Ltd Full time**Internal Sales Executive** **Solihull** **£25,000 - £28,000 Basic + Job Stability + Job Satisfaction + Close Knit Team + Benefits** This recession-proof manufacturing company are global leaders in their industry. They have a great reputation of providing quality products and services, as well as treating their staff well. As an Internal Sales Executive...
-
Internal Sales Executive
3 weeks ago
Solihull, United Kingdom Future Engineering Recruitment Ltd Full time**Internal Sales Executive** **Solihull** **£27,000 - £30,000 Basic + Commission + Job Stability + Job Satisfaction + Close Knit Team + Benefits** Is progressing within a growing market leader important to you? If so, this is a great opportunity for someone with sales or customer service experience to join a rapidly expanding company. You will benefit...
-
Solihull, United Kingdom Executive Dynamics Ltd Full time**Duties**: - Provide exceptional customer service to clients by responding to inquiries and resolving issues in a timely and professional manner. - Maintain accurate client records and update information as needed. - Assist clients with navigating our products or services, providing guidance and recommendations as necessary. - Collaborate with internal...
-
Marketing Executive
6 days ago
Solihull, United Kingdom The Right Mortgage and Protection Network Full timeWe have an exciting opportunity for an experienced Marketing Executive to join our Marketing Team. This varied role involves creating engaging communications across digital and social media, to our members, prospective members and lenders/providers, as well as end customers. If you thrive in a busy environment, love to manage multiple projects and...
-
Customer Service Consultant
1 day ago
Solihull, United Kingdom Innova Solutions Full timePosition: Customer Services Technology Administrator Inside IR35 ContractSolihull, UK JOB SUMMARY: Support various Customer Service and Portfolio manage through developing automation process in Oracle and Salesforce (having knowledge to use Power BI will be an advantage) to support the overall customer services management, accounts receivable management and...
-
Customer Service Consultant
2 days ago
Solihull, United Kingdom Innova Solutions Full timePosition: Customer Services Technology Administrator Inside IR35 ContractSolihull, UK JOB SUMMARY: Support various Customer Service and Portfolio manage through developing automation process in Oracle and Salesforce (having knowledge to use Power BI will be an advantage) to support the overall customer services management, accounts receivable management and...
-
Customer Service Consultant
1 day ago
Solihull, United Kingdom Innova Solutions Full timePosition: Customer Services Technology Administrator Inside IR35 ContractSolihull, UK JOB SUMMARY: Support various Customer Service and Portfolio manage through developing automation process in Oracle and Salesforce (having knowledge to use Power BI will be an advantage) to support the overall customer services management, accounts receivable management and...
-
Customer Service Consultant
1 day ago
Solihull, United Kingdom Innova Solutions Full timePosition: Customer Services Technology Administrator Inside IR35 Contract Solihull, UK JOB SUMMARY: Support various Customer Service and Portfolio manage through developing automation process in Oracle and Salesforce (having knowledge to use Power BI will be an advantage) to support the overall customer services management, accounts receivable management...
-
Customer Service Consultant
22 hours ago
Solihull, United Kingdom Innova Solutions Full timePosition: Customer Services Technology Administrator Inside IR35 ContractSolihull, UK JOB SUMMARY: Support various Customer Service and Portfolio manage through developing automation process in Oracle and Salesforce (having knowledge to use Power BI will be an advantage) to support the overall customer services management, accounts receivable management and...
-
Outbound Customer Service
2 days ago
Solihull, United Kingdom People Solutions Full time**Outbound Customer Service**: £11.00 - £11.00 per hour per hour B90 Temporary **Here at People Solutions, we are a people business and we believe in creating experiences that make people feel good. We connect great talent with great clients, creating better outcomes for both. People Solutions are operating as an employment agency. We are an Equal...