Receptionist/clerk Typist

The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust are delighted to offer this fantastic opportunity within the proactive Rheumatology Rehabilitation team.

This role is to provide a comprehensive administrative service to the Rheumatology Rehabilitation Team, which consists of Physiotherapists and Occupational Therapists, who work within the Emerson Unit at the Queen Elizabeth Hospital.
- To ensure the administration of the department mail, photocopying and faxes.
- To deal sensitively with all telephone messages and enquiries from patients, professionals and external agencies. To convey messages promptly to relevant staff members.
- To take in to account any difficulties such as speech or language barriers, visual impairment, hearing difficulties, while gaining or giving information to patients.
- To liaise with patients regarding appointments either face to face, over the telephone or by letter.
- To maintain the appointments system on behalf of the rheumatology out-patient teams, which include the sending of appointment letters, etc.
- To record referrals on to the TIARA database and administrate the waiting list process on behalf of the team.
- To undertake word processing and audio typing duties for the rheumatology team.
- To ensure that all letters, reports, etc. are typed to a high level of accuracy. To prioritise and distribute accordingly.
- To recognise medical terminology related to the rheumatology speciality.
- To plan own workload to achieve deadlines.

The Queen Elizabeth Hospital King;s Lynn NHS Foundation Trust is a 500 bed district general hospital which competes on a national level in a number of areas. We are the only acute provider within a 40 miles radius and have a key role as part of the local health community.

We are an incredibly friendly and forward-thinking Trust, which places a great emphasis on the importance of staff in providing the best possible healthcare for the people of West Norfolk, Cambridgeshire and Lincolnshire. We have a strong ethos of being part of a team with everyone being valued and playing their part to achieve the future success of the hospital.

The stroke service at The Queen Elizabeth Hospital has an excellent reputation and has a close working multi-disciplinary team.

Please see attached Job Description and Person Specification for further information about the job role.