Projects Officer

4 weeks ago


Lewisham, United Kingdom Healthwatch Lewisham Full time

**TITLE: Projects Officer, Healthwatch Lewisham**

**ACCOUNTABILITY**: Operations Manager, Healthwatch Lewisham

**SALARY SCALE**: £21,000 - £24,000 FTE

**HOURS**: 37.5 hours per week including some evening and weekend work for which time off in lieu is granted

**LOCATION**:Lewisham (office base), with regular community work taking place across the borough of Lewisham.

**HOLIDAYS**: 25 days, plus 8 statutory days

This is a community and office based role, encompassing both face-to-face community engagement and outreach elements, alongside office-based aspects.

**PURPOSE OF JOB**
The postholder will be responsible for delivering Healthwatch Lewisham’s research and intelligence work: high quality data capture and management, engagement design, analysis and report
- writing, and promotion and communications thereof. They will help meaningfully investigate and clearly capture people’s needs, experiences and opinion, via research studies and Enter & View visits, so that Healthwatch Lewisham can effectively drive improvements to health and social care services.

The postholder will also:

- Support the delivery and expansion of general and targeted community outreach and engagement programmes
- Support the Patient Experience Officer with partnership building including community groups, patient’s groups and other relevant stakeholders
- Work alongside the Operations Manager to promote the patient voice and influence decision-makers using our evidence base
- Help signpost the public to resolve challenges in accessing health and social care services
- Work closely with volunteers to benefit from their input into research and Enter & View programme areas
- Work closely with the YVHSC volunteer hub to support overall volunteering at HWL (retention, communication, admin)
- Support the organization in communication, maintaining and expanding our website and social media presence

RESPONSIBILITIES
**Research, intelligence and influence**
- Lead HWL research and Enter & View visits. This entails:

- Conducting background research and brief literature and policy reviews, and seeking support of relevant colleagues to ensure activities (surveys, interviews, focus groups, Enter & View visits etc.) are well designed in line with desired outcomes and good research practice.
- Rigorous analysis and interpretation of data gathered from research studies and Enter & View visits, including both qualitative and quantitative analysis.
- Leading on the production of quality evidence-based HWL reports, presenting findings clearly and persuasively to broad audiences, and making recommendations for the improvement of health and care services.
- Building necessary partnerships with relevant stakeholders to develop and co-produce the work.
- Ensuring that recommendations for improvement are followed up on with relevant stakeholders and monitored to drive the impact and influence of patient
- Maintain and develop systems to manage data and intelligence gathered from HWL research studies and Enter & View visits as well as engagement activities and information and signposting cases to ensure data quality and useful recording of intelligence.
- Support colleagues to provide accurate evidence in response to intelligence requests (such as from the Care Quality Commission and to public consultations), and commentary on local services and decisions (including hospital trusts’ annual Quality Accounts).
- On occasion, represent HWL at appropriate meetings and committees with local providers and commissioners, deploying evidence-based, patient-focused insights to influence decisions. This will include presentation of reports.

**Community Engagement and outreach**

Deliver effective outreach and engagement activities that support the delivery of organization’s workplan including research studies and Enter & View visits including surveys, interviews and focus groups.
- On occasion, support team members with outreach activities including stalls and attending community events.
- On occasion, attend external public events to support the user voice, raise HWL’s profile and stay informed.

Communications and promotion Produce engaging and accessible communications materials to promote research study activities and Enter & View visits, including copy writing content appropriate to diverse audiences, and proofreading/quality checking.
- Design effective and impactful reports, report summaries, infographic documents, presentations and social media headers to promote these in an accessible way to diverse communities.
- Utilise Healthwatch England resources, brand guidance and materials to deliver professional, effective communications, reports and promotional materials.
- Lead on maintaining the website and social media accounts to promote the work of HWL including research studies and Enter and Views.

**Information and signposting**

Lead on providing information on health and social care services to all sections of the local population, si


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