Pharmacy Team Lead

4 months ago

London, United Kingdom HeliosX Full time

**We are HeliosX.** A group of health tech companies on an ambitious mission to change the way healthcare is delivered. We believe everyone should have access to high-quality, affordable healthcare to help them live healthier, longer, and happier lives. HeliosX's vertically integrated clinical and pharmacy platform powers a personalised, end-to-end healthcare experience.

**About the role**:
We are looking for a personable and approachable Dispensing Team Lead to join our warehouse team in Canning Town, East London. The Dispensing Team Lead's primary responsibility entails managing daily operations within the cold chain workflows. This role involves overseeing and directing the team across weekday, weekend, and evening shifts. Organising tasks to ensure timely and efficient order processing following SLA agreements is a key aspect. Effectively scheduling labour, facilitating communication, and delegating tasks to foster cohesive teamwork are crucial responsibilities. Additionally, the Team Lead is accountable for supervising the team and undertaking strategic activities aimed at maximising profitability and realising business potential.

We require someone who can work full-time (37.5 hours/week) across workdays and weekends, and evening shifts.

**What you can expect to do in the role**:
Staff & People Management
- Manage staff rota for dispatch and non-dispatch activities, adhering to budget and targets.
- Arrange temporary cover for holidays, sicknesses, and seasonal demands to maintain optimal staffing levels.
- Ensure all staff and temporary workers have read and signed the SOPs.
- Ensure new hires and temps complete required training.
- Collaborate with the Site Manager to ensure accurate HR records in Bamboo.
- Communicate clearly with teams to clarify duties and responsibilities.
- Promptly resolve issues and escalate to the Responsible Pharmacist and Site Manager when necessary.
- Conduct 1-1 and performance reviews with direct reports.
- Verify and approve invoice details for agencies, locums, and contractors, and relay staff overtime to HR.

Operations
- Collaborate with the Site Manager to evaluate processes and implement changes for efficiency.
- Partner with the Site Manager to analyse reasons for returns and devise strategies for reduction.
- Work with the Site Manager to ensure compliance with health and safety regulations.
- Coordinate with delivery service providers to optimise collection times and volumes.
- Establish productivity targets for staff and evaluate performance accordingly.
- Collaborate with Supply Chain and Warehouse Coordinators to maintain adequate supplies.
- Act as a keyholder responsible for pharmacy lock-up and opening.
- Liaise with the Data Team to ensure accuracy in reporting.
- Conduct monitoring and schedule preventive maintenance for equipment, plant, and facilities.

Regulatory Requirements
- Communicate protocols and standards from the Responsible Pharmacist, Site Manager, and Superintendent Pharmacist to the team.
- Emphasise quality targets and strive for zero errors.
- Collaborate with pharmacists to pinpoint potential risks in dispensing processes and propose solutions for mitigation.

**What you'll bring to the role**:

- Completion of the NVQ level 2 dispensing course.
- Ability to plan, prioritise and organise effectively.
- Able to thrive under deadlines and deliver results.
- Proficient in Excel for report creation and data-driven decision-making.
- Display strong leadership and team motivation abilities.
- Clear and concise communication, problem-solving and time management skills.
- An understanding of the business rationale and the ability to initiate and implement decisions that will achieve business goals and objectives.

**Why work with us?**:

- Competitive pay and generous equity allocations with significant upside potential
- UK employees get 25 days' annual leave plus UK public holidays
- Health insurance, along with extra dental and eye care cover
- Enhanced parental leave
- Cycle to work scheme and discounted gym memberships
- Individual learning and development budget and home office allowance
- Free Kindle, with Audible and Headspace subscriptions
- Free HeliosX products, as well as family discounts

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