Information & Advice Volunteer

4 months ago

Eastbourne, United Kingdom Age UK East Sussex Full time

**Information Volunteer Assistants**

**Role Description**

**Purpose of Role**

To provide a front line point of contact for telephone enquiries on behalf of Age UK East Sussex.

**Role of the Volunteer**
- Be the first first point of contact for the public calling in with basic information queries.
- Transfer more complicated calls to the I&A service
- Answer telephone enquiries, giving basic information and signpost where necessary.
- To record information accurately and fully as required.
- To support the Information & Advice Service with basic tasks where required.
- To assist with other administrative work e.g.updating information.

**Skills and Attributes Needed**
- An interest in working with and for the benefit of older people.
- Sensitivity and understanding of the range of issues affecting older people.
- Good interpersonal skills.
- Effective listening and communication skills.
- Ability to use basic IT systems and update manual records.
- Able to use or willingness to learn to use the internet and Microsoft Office 365.
- Ability to work on own initiative and as part of a team.
- Patience and empathy.
- Trustworthy and reliable.

**As a Volunteer We Would Ask You To**:

- Commit to a minimum of 7 hours a week
- Adhere to the Age UK East Sussex confidentiality policy and equal opportunities policy maintaining discretion and confidentiality at all times.
- Be guided by service Deputy Manager.
- Be courteous, professional, reliable and conscientious in your commitment.
- Participate in an annual supervision and periodic group meetings.
- Give due notice when unable to attend.

**As a Volunteer We Will Offer You**:

- An induction and initial training.
- Ongoing training relevant to your role.
- Regular support and supervision.
- An opportunity to meet other volunteers socially and for training.
- Reimbursement of out of pocket expenses.
- Work experience and reference after six months volunteering.
- Appreciation of your time and commitment given to Age UK East Sussex.

**We place great value on our volunteers - who bring so much to the organisation. Their time, energy and commitment are recognised and greatly appreciated.Volunteer - Age UK East Sussex**

**Job Type**: Volunteer

**Salary**: £0.01 per hour

Schedule:

- Monday to Friday

Work Location: In person

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