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Logistics Coordinator

5 months ago

London, United Kingdom CardioScan Full time

**About Us**

CardioScan is a global cardiac data and analysis company. We provide cardiac data and reporting to primary health practitioners in ten countries, including Australia, the US, the UK and across Asia.

We deploy cardiac equipment into the field, collect heart data and provide analysis to our customers with the upmost focus on accuracy, quality and speed. We want to put the right data in the hands of those who need to make the decision, in a time of need.

We combine leading equipment with outstanding people and innovative software to ensure a focus on the customer and ultimately, their patient. Our BeatBox Cardiac Management Platform has been built from the ground up with a focus on efficiencies and security in mind. BeatBox is at the core of all our global operations with 5000+ users globally, reporting over 1M tests a year, with over 8000+ devices in the field.

Since COVID, CardioScan has developed a new cardiac diagnostic standard in the UK by:

- Conducting a fast remote Holter service directly to the patient’s home in accordance with patients’ preferences;
- Advocating multiday Holter diagnostic to generate a more robust clinical results for patients and simplified cardiac operations for hospitals;
- Triaging patients for a home or hospital-based service to adapt the clinical diagnostic to patients’ preferences;
- Generating clinical, patient preference and operational data to define the new diagnostic standard.

CardioScan continues to innovate on behalf of our global customer base to provide a technology led, cardiac reporting service. As the benefits of our new technology compound, we are always looking for outstanding people to join our organization to bring our customers on the journey with us.

**About the role**

The position of Logistics Coordinator is responsible for handling logistics activities, operations and administrative tasks. The role specifically focuses on exceptional patient centered service and empathizing with patients, keeping them informed of the status of their queries and always focusing on delivering the best solutions.

You will work both independently and within a team, to diligently plan, organise and carry out logistics activities that will assist the company to meet targets, improve the flow of inbound and outbound operations This is a somewhat autonomous role, where you need to be comfortable with making front line decisions and putting forward recommendations to improve process efficiencies to ensure the highest quality of service resulting in the delivery of Cardiac diagnostic and received in a timely manner.

This role may be suitable for someone with experience in an administration role who is looking for their next learning challenge. Our business looks to promote from within and give opportunities to grow as the business grows. All employees are afforded a great working environment, opportunities for learning and development and exposure to exciting emerging technologies.

**Key responsibilities**:

- Coordinate & expedite requests, time-specific pickups and deliveries and other special requests
- Keep customers informed by forwarding notices, shipment date, method, and current status
- Undertake basic data collection, analysis and distribution activities
- Complete word processing and spreadsheet tasks accurately and efficiently
- To provide a general enquiry and information service to all patients, public and other clinical colleagues.
- Feedback to line Manager any problems that patients are experiencing and work with other departments to resolve issues where possible

**You will have;**
- An empathetic nature whilst demonstrating a strong communication ability
- Professional phone etiquette.
- Strong call handling skills and an active listener.
- Minimum 2 years’ experience of working in customer service.
- Experience of working in a busy work environment where you may have had exposure to or involvement in logistics.
- A suitable presentation manner in which to present yourself and our company to external stakeholders; being customers, suppliers or visitors.
- Excellent written communication skills.
- Advanced Microsoft word/excel and PowerPoint skills.
- Ability to accurately maintain systematic and administrative records.
- An analytical and logical approach to problem solving.

**CardioScan benefits**
- Development of both your technical and soft skills through specialised training portals available for all staff
- Close to public transport
- Flexible working arrangements
- Global EAP (Employee Assistance Program) support
- Birthday Leave
- Team events and employee awards - we celebrate the wins

**Why work with us**

Hearts are at the core of everything we do. Working with us provides an opportunity to be part of a fantastic team, in a supportive working environment, exposure to exciting emerging technologies. and focus on learning and development. It’s an exciting time to join our business and as it grows, so do the opportunities