Sales Coordinator

3 weeks ago

Milton Regis, United Kingdom Taylor and Francis Full time

Company Description

Informa is a leading academic publishing, business intelligence, knowledge, and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100.

Taylor & Francis is one of the world’s largest publishers of high-quality, peer reviewed scholarly journals, books, e-books and reference works. We empower learners, thinkers and doers with trusted knowledge that advances research and enriches lives. We bring together diverse people, ideas and opinions to validate and publish the experts, theories and truths that matter. And we’ve been doing this in an unbroken arc since 1798.

Our purpose is to foster human progress through knowledge. We strongly believe that this requires us to encourage and examine different ideas and voices, so that any work that meets our exacting levels of quality deserves to be included in our publications. This requires open minds, the opportunity for robust debate, and the courage to defend perspectives that stand up to scrutiny, even if they conflict with our personal beliefs or values. Because that’s the only way to find the best obtainable version of the truth and, ultimately, foster human progress. If you agree, then we’d love to hear from you.

**Job Description**:
This is a key role supporting a sales team selling Taylor & Francis print and e-books to corporate and professional customers across the globe.

As the first point of contact for customers, you will coordinate responses and work closely with colleagues in a global sales team. You will manage a busy desk, supporting and delegating tasks to colleagues. Your responsibilities will include managing web codes, eBooks, and large print runs, as well as developing new products. Additionally, you will support the sales team with data feeds and collaborate with Editorial and Marketing to stimulate interest in our products among a wider range of customers and prospects. Working with internal teams, you will gain a strong understanding of our products and how our diverse customers work with content.

Being ‘you’ at Taylor and Francis:

- Ensuring that customers are engaged positively and promptly so that their needs are accurately qualified and progressed through the best workflow to meet their requirements
- Managing simple or complex print or e-book orders, fulfilling orders quickly and accurately - getting it right first time
- Accurately recording the status and value of orders so that both the team and external customers can be kept up to date with progress
- Working closely with the team to best develop the short, medium, and long-term potential of the customer
- Developing a great relationship with our distribution and warehouse teams to help improve efficiency and to introduce new processes where beneficial
- Working collaboratively with the sales and production teams, our authors, and external organizations to enable books products to be created according to customer specifications
- Running reports on revenue, account performance, sales pipeline, incoming leads, and conversion rates, so that these figures can be analysed by the team each month
- Creating marketing flyers, generating web codes, eBooks, and placing print order

Location: - Park Dr, Milton, Abingdon, UK **This role can be worked remotely from home, although you will be required to travel to our offices in Milton Park on a frequent basis as required.**

**Qualifications**:

- A customer-focused mindset. We want our customers to have an excellent experience
- An agile and inquisitive approach to problem solving, comfortable sharing ideas with colleagues and executing outstanding solutions
- Strong attention to detail and discipline in maintaining records on our sales systems
- Excellent organisational and prioritisation skills
- A proactive, self-motivated and results driven attitude and above all, a real team player
- Experience in academic, trade, or business/legal publishing would be beneficial but is not essential. Interest in publishing is critical

This is an excellent opportunity for someone who is looking for their first role within publishing, or for someone looking to develop their sales experience with a view to progressing to more senior sales roles.

Additional Information
**What we offer in return**:
At Taylor & Francis we care about our colleagues, promoting work-life balance, wellbeing, and flexible working. You will be joining a thriving business, working alongside an exceptional group of people. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about.

**Benefits**:

- An excellent work/life balance with a fantastic, flexible working culture.
- 25 days annual leave per year
- Salary circa £25,000 per annum
- 3 additional discretionary days for Christma

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