Quality Assurance Officer

2 weeks ago


Bolton, United Kingdom Page Personnel - UK Full time

You will be joining a very reputable company.
- Friendly Office Environment

**About Our Client**:
A market leading client.

**Primary Responsibilities**:

- Deliver efficient and high-quality escalated complaint handling, including providing advice to others;
- Completion of supplier audits and checks of processes to assess risk;
- Providing appropriate feedback to stakeholders;
- Ownership of the relevant team mailboxes;
- Completing ad hoc call listening requested to assess compliance standards;
- Ad hoc duties, which can include assisting General Counsel - e.g., gathering information/evidence; and administration tasks and liaising with internal/external stakeholders.

**The Successful Applicant**:
**Skills, Knowledge & Experience**

**Experience**:
**_Essential_**
- High risk/exposure complaint handling.
- In depth compliance checking experience.
- Excellent communication and relationship building skills.

**_
Desirable_**
- Experience in a leadership role, with proven experience of successful people and process management.
- B2B Utility complaints and compliance experience.
- Good experience with using Microsoft suite of products to analyse and present data/trends.
- Complaints and/or compliance role experience within a regulated industry.

**_
Qualities and Attitude:_**

**_Essential_**
- Driven and passionate about complaints, compliance, risk, people, KPIs and metrics.
- Trustworthy and self-motivated
- Works well in a fast-paced environment and is capable of addressing pressure points effectively.
- Eager to self-learn/improve and ability to self-reflect.
- Attention to detail, problem solver and an optimistic personality, setting the example for others within the team and the business.
- Resilient to changes in approach and strategy.

**What's on Offer**:

- Working with a reputable business
- Good career progression
- Friendly and reliable team
- Contact
- Francesca Hill
- Quote job ref
- JN-022023-5934324
- Phone number
- +44 161 829 0399



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