Customer Service/dispatch Assistant

3 days ago


Corby, United Kingdom one2one Recruitment Full time

We are delighted to be recruiting on behalf of this fast-growing online retailer based in Corby selling high-quality products throughout the U.K. As a result of rapid growth, we are looking for a motivated and enthusiastic Customer Service/Dispatch Assistantto join their expanding team at the Corby Head Office.

Reporting to the Dispatch Manager and working to ensure that the order fulfillment process goes as smoothly as possible:
Responsibilities include, but not necessarily limited to:

- Processing orders daily, ensuring to meet delivery cut-offs
- Sort through orders and assign the correct courier
- Producing labels for all items dispatched from our warehouse
- Work with the couriers to ensure all deliveries are dispatched/collected on time
- Process proof of deliveries and report any issues with deliveries/missing items
- Monitor returns and request refunds once received return goods
- Send out spare parts/replacement parts to customers ensuring all correctly logged
- Previous experience in the Retail sector.
- Customer Service focussed-mindset.
- Strong communication skills both internal and external.
- IT literate with a good working knowledge of Microsoft Excel.

For more details, please contact us at one2one Recruitment at your earliest convenience.


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