Night Support Worker

4 months ago


Southampton, United Kingdom Two Saints Full time

Are you looking for a challenging and rewarding role where you are able to support people every day and provide an environment for them to feel safe and comfortable? Do you enjoy working in an environment where every shift is different to the next? Then this could be the role for you.

You will be working as part of the night team to provide housing management support clients. You will love helping others by being on hand when they need you. Your primary role will be to keep our service and the people that use it, safe. Your positive attitude towards your work and others will help to contribute to a great working environment. You will have a calm and personable manner and be able to handle potentially difficult situations.

Our night workers will usually work a 12 hour (waking) shift between 8pm and 8am, on a four night on, four night off rota. Although these are long shifts, you will get four days off after, which can provide a great work life balance.

**MAIN RESPONSIBILITIES**
- Be a welcoming friendly face for people coming into the service
- Provide housing management support to clients such as taking in rent, reporting maintenance issues and keeping the service clean and welcoming
- Work alongside the organisations providing support to clients
- Deal with any incidents that may arise and contact external services when necessary
- Monitor the service and surrounding areas that are covered by CCTV
- Carry out regular visual checks / fire checks on the interior and exterior of the buildings and car park, noting defects during the handover or via the communications book
- Perform any other checks or tasks as directed by staff in relation to health & safety
- You will be extremely conscientious in areas such as safeguarding and lone working and follow the relevant procedures
- Maintain clean and tidy communal areas
- Provide detailed handovers to day staff, regarding health & safety and maintenance
- Work in accordance with Health and Safety regulations and policy and procedure
- Attend supervision, appraisal and training as required to carry out the role
- Provide basic First Aid assistance until help arrives - Full training provided
- Support the support providers in managing the night service, where required
- Work flexibly across all areas of operation where required and prior notice given
- Any other reasonable task as requested by a member of staff

**KNOWLEDGE, SKILLS, EXPERIENCE & ESSENTIAL QUALIFICATIONS/TRAINING**

Previous experience in this type of work is not essential but you will have a real passion for wanting to work with homeless people. Your values will match ours, you will be committed to helping others and enjoy the real job satisfaction that this brings.
- Experience working with challenging behaviour and housing management would be beneficial, but not essential
- Compassion and empathy for clients experience trauma and substance misuse
- Clear verbal and written English
- Good IT and keyboard skills
- Polite, assertive manner, ability to self -motivate
- Passion for working in a client/customer facing role



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