Shift Supervisor

5 months ago

Inverness, United Kingdom Starbucks OCO westend Full time

This could be just the place to start your career in retail management. Your Starbucks store is an important part of the local community. You'll help your store partners make connections with the customers they see every day. You'll lead your store's operations, staffing, customer satisfaction, product quality, financial performance and team development. Best of all, you'll help your team create a welcoming environment. Starbucks is consistently rated as a great place to work and the people here love what they do.

OCO is a key franchise partner for Starbucks and we pride ourselves on maintaining and enhancing the Starbucks brand. With a focus on quality you'll be joining the company at a pivotal time with opportunity to grow and develop your own career with us.

Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:
Leadership - Setting goals for the work group, developing and coaching how we work together: Demonstrates a calm demeanour during periods of high volume or unusual events and manages smooth transitions thereafter to keep store operating to standard and to set a positive example for the store team.
- Displays a "customer comes first" attitude by training and holding the store team accountable for delivering world class customer service.
- Drives the implementation of company programs by motivating and instructing the store team to implement them to meet operational and organisational objectives.
- Manages with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks plans, identifies, communicates, and delegates appropriate responsibilities to store partners to ensure smooth flow of operations.
- Providing partners with coaching, feedback, and development opportunities and help build an effective team.
- Maintain regular and consistent attendance and punctuality.
- Available to work flexible hours that may include early mornings, evenings, weekends and/or holidays.
- Available to work flexible hours that may include a total of 40 or more hours per week.
- Two or more years of experience in a role that requires frequent interaction with customers, fulfilling the requests of customers and responsibility for addressing customer issues, questions and suggestions.
- One or more years of management experience, defined as follows: - Direct supervision over two or more employees.
- Responsibility for training and developing teams.
- Responsibility over inventory management, other budget or sales target.
- Responsibility for managing labour costs.

Skills and Abilities
- Ability to manage store operations independently.
- Ability to manage effectively in a fast-paced environment.
- Ability to manage multiple situations simultaneously.
- Ability to manage resources ensuring established service levels are achieved at all times. Interpersonal skills.
- Knowledge of customer service techniques.
- Knowledge of supervisory practices and procedures.
- Organisation and planning skills.
- Strong operational skills in a customer-service environment.
- Strong problem-solving skills.
- Team-building skills.
- Ability to communicate clearly and concisely, both orally and in writing.
- Strong leadership skills, with the ability to coach and mentor others.
- Ability to plan and prioritise workload.

The first thing people love about working at Starbucks is the feeling of a warm sense of welcome created by others who genuinely enjoy what they do. Do you want to be part of something bigger than coffee?

**Salary**: £13.00 per hour

Expected hours: 30 - 40 per week

**Benefits**:

- Discounted or free food
- Employee discount
- On-site parking
- Store discount

Schedule:

- 10 hour shift
- 8 hour shift
- Holidays
- Weekend availability

Supplemental pay types:

- Tips

**Experience**:

- Supervising: 1 year (preferred)
- Hospitality: 1 year (preferred)

Work Location: In person

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