Breakdown Controller

5 months ago

Castleford, United Kingdom M Group Services Full time

We are looking to offer a **Breakdown Controller** the opportunity to join our expanding **Service & Compliance team** based in **Castleford**.

**About the role**

You will manage the breakdowns for both plant and fleet throughout the UK in a efficient way providing an affective solution to the customer as it's its essential that the customer is back operational.

**About M Group Services**

M Group Services is a trusted employer to more than 10,500 people in the UK and Ireland. Operating across 21 businesses in 240 locations, we provide specialist infrastructure services in the water, energy, transport and telecommunications sectors.

As a business we believe communication is key. We work in an environment where growth and development are promoted within the business, our employees feel they are trusted to get on with their work as well as finding this work interesting and challenging.

Where we are able, we work flexibly, believing that empowered colleagues are happier and more productive. We want to support our people as much as possible, therefore if you require a more flexible working arrangement, we would be happy to discuss this with you

**As the Breakdown Controller, you’ll get the opportunity to**:

- Assist with the effective management of both internal (owned assets) and external (x hired assets) breakdowns, logging response times and ensuring that they're tracked and handled to a suitable conclusion (within agreed SLA times).
- Ensure that inbound and outbound calls are managed in accordance with current service level agreements.
- Update and manage the JobWatch scheduling system.
- Ensure that Purchase Orders are transacted in a timely manner.
- Update IT systems with information as required.
- Carry out the storage of documentation as required and work with all members of the service and compliance teams to develop the operational solution.

**What you’ll bring?**
- A high and detailed level of plant and vehicle knowledge.
- Capability to take ownership and responsibility.
- Strong commitment to delivering high standards of customer service.
- Ability to prioritise workload and work under pressure to strict deadlines.
- Computer literate

**What’s in it for you?**
- 25 days' annual leave plus statutory holidays
- Discretionary annual bonus
- Contributory Pension scheme
- Life Assurance
- Access to our Employee Assistance Programme
- Cycle to work scheme
- Access to a wide range of discounts and special offers through our online rewards platform

MGS

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