Breakdown Controller
7 months ago
Hybrid Recruit are seeking an experienced Breakdown Controller to work for a well-established and reputable hire company based in Normanton.
The main job function of a Breakdown Controller is to ensure the smooth, efficient, and cost-effective running of the Breakdown function.
**Responsibilities**:
- Receiving breakdown calls and providing solutions by liaising with the relevant suppliers/engineering support.
- Ensure vehicle downtime is kept to an absolute minimum and escalate where necessary.
- Liaising with other departments to raise purchase orders, recharges and liaising with accounts on any billing queries.
- Interact closely with other departments, in particular, finance, workshop and sales.
- Provide a high level of accuracy and detail on all records created within Syrinx.
- Always maintain professional and courteous conversational dialogue when speaking with customers on the telephone and when customers visit our premises.
- Follow company’s Employee handbook policies and procedures.
- Any other ad-hoc duties.
**Requirements**:
- Excellent written and verbal communication skills.
- Excellent attention to detail.
- Well organised and strong planning skills.
- Solid knowledge of Microsoft Office programs.
- Previous customer service experience.
- Prior vehicle knowledge is desirable, but not essential.
- Good interpersonal skills.
- Problem solver with ability to work well under pressure and to tight deadlines.
**In Return, you will receive**:
- Renumeration: £27,520 / Year
- 25 days holiday + bank holidays
- Company pension
- Healthcare package
**Job Types**: Full-time, Permanent
**Salary**: From £27,520.00 per year
**Benefits**:
- Additional leave
- Bereavement leave
- Company pension
- Free parking
- On-site parking
- Sick pay
Schedule:
- Monday to Friday
**Experience**:
- breakdown/service: 1 year (preferred)
Work Location: In person
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