Client Experience Assistant

2 weeks ago

Kirkby Lonsdale, United Kingdom AshdownJones Estate Agents Full time

Client delight is at the heart of what we do here at AshdownJones, and has a central part to play in driving our business forward. We're committed to developing and launching the best customer service this industry has ever seen; whether it’s a new brochure design, a brand new lifestyle photography idea or something completely different like our Property Lifestyle Movies.

We'd love to find someone who’s passionate about delivering client-driven innovation and turning exciting service concepts into a reality, and making the experience of buying and selling a home a pleasure.

**What you’ll be doing**:
You’ll be helping to guide each property marketing project to success and navigating any challenges along the way. As the ‘hands on' person for the project, you’ll work closely with our Client Executives and the delivery team to bring each project to fruition, and ensure every property marketing campaign is the best we’ve ever created. You'll then help manage that property through the sale process.

We'd love to find someone who's had experience in delivering world-class customer service and who not only has a positive ‘can do’ approach, but a ‘will-do’ determination. You'll need to be talented at juggling lots of different tasks and working out the best way to overcome problems as well as being great at working with people.

World-class training is provided and no experience in the industry is required.

**Skills**

**Ideally you’ll have**:

- a track record of delivering exceptional customer service
- the ability to build great relationships with your project team and your clients alike
- leadership and facilitation skills are essential so that you can motivate, support and lead your project team
- a passionate attention to detail to create beautiful, bespoke marketing materials
- problem-solving skills and the ability to work collaboratively are key in order to find solutions for complex challenges that may arise
- the ability to pull together information and opinions from different sources, make decisions and form clear, confident recommendations

**Perks**

**What you’ll get from the role**:

- an opportunity to be part of a innovative and exciting new market disruptor
- innovate to shape the future direction of AshdownJones
- be at the cutting edge of the business, giving you the best view of how the business operates
- a role that’s varied and challenging; no day is the same
- the excitement of bringing marketing projects to life
- an opportunity to develop your management and client relationship skills.

In return for everything you can bring, we can offer you an exciting, challenging role in a fast-growing and dynamic business, with potential career opportunities throughout the UK as we expand.

If you think you’ve got everything we’re looking for (and then some) we’d love to hear from you.

**Salary**: £22,000.00-£24,000.00 per year

**Benefits**:

- Company events
- Company pension
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Work Location: In person

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