Housing Maintenance Administrator

Cato Services are looking to appoint an administrator in our operations hub in Brentford.

working with our clients to co-ordinate repairs and work orders.
- To raise orders on IT systems to contractors and book appointments
- Experience of working in a contact centre answering high volume of calls to ensure targets are met
- Experience of dealing with phone enquiries in a professional, polite, sensitive, efficient, and timely manner, to a high standard of customer care using the appropriate greeting, including name, adapting methods of communication to meet the needs of the customer and ensuring that a positive image is projected
- Excellent communication skills to liaise with other departments, agencies, contractors as appropriate
- Experience of accurately processing service requests in line with policy and to provide advice and information to customers ensuring that all service requests are processed to the correct performance and standards, policy and procedural guidelines including statutory, complying with the Data Protection Act and the Freedom of Information Act
- To work pro-actively with team members to improve customer service delivery and to conduct outbound calls as required
- To undertake training, supervision, seminars, meetings and other events designed to improve communication and assist with the effective development of the post holder and service area
- To contribute towards the overall service objectives and targets of the maintenance team
- To always comply with the Code of Conduct
- To achieve agreed service outcomes and outputs, and personal appraisal targets, as agreed by the line manager
- To contribute to reviews of working practices and readily adopt new ways of working
- To comply with core values of public service, quality, equality, and empowerment and to demonstrate this commitment in the way all duties are carried out
- Ensure that duties are undertaken with due regard and compliance with the Data Protection Act and other legislation
- Carry out duties and responsibilities in accordance with the Health and Safety Policy and relevant Health and Safety legislation

**Specific Role Requirements - to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria**:

- Ideally minimum of 1 years’ experience of working within a responsive repairs environment and housing management systems
- Experience of dealing with all aspects of building maintenance / repairs in a busy environment
- Ability to problem solve and diagnose repairs accurately
- Excellent Customer Care skill, experience of working with members of the public, and the ability to handle difficult situations in an open and honest manner
- Excellent communication skills and the ability to liaise with various internal and external parties
- Ability of working in a team and contribute to the team’s overall performance
- Ability to demonstrate accountability and a positive attitude to your responsibilities as an employee
- Take personal responsibility for self-development; to equip self with skills required to cope with changes in ways of working and keeping abreast of organisational changes
- Experience of processing client repair requests methodically and accurately within the appropriate policies, procedures and guidelines meeting tight deadlines
- Ability to employ excellent problem-solving skills in a fast paced, pressurised and demanding work environment
- Ability to work independently and manage own workload, work under own initiative, and prioritize tasks effectively.
- Ideally minimum of 1 years’ experience of administering a Repairs Scheduling System

**Job Types**: Full-time, Permanent

**Salary**: £26,000.00-£30,000.00 per year

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- ISLEWORTH: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Maintenance: 1 year (preferred)
- Operations management: 1 year (preferred)

**Language**:

- English (required)

Work authorisation:

- United Kingdom (required)

Work Location: One location

Reference ID: Cato Op 001