Customer Service Assistant

4 weeks ago


Okehampton, United Kingdom Libraries Unlimited Full time

**Salary**:£14,208.78 per annum (£21,029 FTE / £10.90 per hour)
**Hours**: 25.5 hours per week
**Location**: Okehampton Library
**Closing date**:9am on Monday 29th May 2023
**Interview date**:w/c 5th June 2023

We are looking for an enthusiastic people-focused person to join our team at Okehampton Library. Our forward-thinking community library is a friendly, welcoming space, offering a broad range of activities, events and services that inspire a love of reading, learning and creativity with customers of all ages.

As a Customer Service Assistant, you will deliver a friendly, proactive and responsive service to meet the individual needs of our customers, ensuring the best possible experience. You'll help customers to join the library and access the range of events, activities and services we offer, supporting them with their diverse reading, learning and information needs. You will collaborate with colleagues in planning, promoting and delivering our programme of community-focused events and activities, taking an active role in delivering our offer to children and families.

We are looking for someone with strong IT and digital skills who has the confidence to support customers with a range of IT requests. Whilst you don't need previous experience of working in a library, you'll have an understanding of what good customer service looks like and the ability to deliver a friendly, personable service. You'll enjoy working with people from all ages and backgrounds, demonstrating a love of reading and a commitment to our vision to enrich lives and build thriving communities.

For further information and to apply, please visit librariesunlimited.org.uk/jobs.

**Job Types**: Part-time, Permanent
Part-time hours: 25.5 per week

**Salary**: £10.90 per hour

**Benefits**:

- Company pension
- Enhanced maternity leave
- Sick pay
- Wellness programme

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person

Reference ID: OKE008



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