Asset Operations Officer

6 months ago

London, United Kingdom Transport for London Full time

**Organisation** **-** ASSET OPERATIONS

**Job** **-** Risk

**Position Type** **-** Full Time

**Salary - Circa £31,500**
**Location - Morden, London, with hybrid working and some site visits that will require the driving of a company vehicle**
**Contract Type - TfL**

**Overview of project/role**

**Asset Operations** is responsible for the safe operation and maintenance of our bus, highways, structures, tunnels, river piers, signals and road technology assets 24 hours-a-day, 365 days a year. We protect and encourage revenue generation from our assets; support the recovery of costs of damage to our operational assets by third parties; provide network intelligence for schemes. We also manage our contractors to deliver for TfL 24 hours-a-day asset operations across London to keep London moving.

As an **Asset Operations Officer** you’ll maintain good working relationships with the supply chain to deliver operational activities taking place in an allocated region on a day-to-day basis. You’ll ensure that the network assets are safe, fit for purpose, maintained to a consistent standard to keep London moving and you’ll provide a comprehensive and customer focused service.

Surface Transport operates 24 hours per day, 7 days per week, so you need to be prepared to work outside of core office hours on an exceptional basis by mutual agreement. In these instances, Time-Off-In-Lieu (TOIL) will be applicable.

**Key Accountabilities**
- Responsible for the day-to-day delivery of regional operations with in-house teams, suppliers and contractors to provide a cost effective responsive and resilient service
- Responsible for the protection and improvement of operational performance within the region in order to achieve specific scorecard objectives
- Responsible for asserting and discharging Network Management and Resilience Directorate's statutory obligations as the Highway and Traffic Signals Authority and other relevant legal duties including health and safety legislation
- Responsible for maintaining day to day working relationships with stakeholders (including Boroughs), making TfL easy to do business with
- Provide operational input into schemes and project lifecycle to ensure good quality and efficient output
- Support the management of minor works and events by carrying out site checks on quality and quantity of works carried out for payment purposes
- Actively participate in open communication and knowledge sharing to build asset capability across the team
- Acquire a working knowledge of the regional network; taking a proactive attitude to managing risks, identify commercial opportunities and be able to respond appropriately, whilst seeking to enhance the customer experience
- Assist with the response to incidents and emergencies on the network to ensure safety, minimise disruption to customers and protect the assets
- Liaise with internal and external stakeholders, to provide a point of contact and attend on site as necessary
- The post holder may be required to be on call as part of a duty roster

**Skills, Knowledge & Experience**

**Skills**
- Stakeholder Engagement (Practitioner) (Essential)
- Health and Safety Management (Practitioner) (Essential)
- Information Management and Reporting (including Data) (Practitioner) (Essential)
- Incident Reporting and Investigation (Practitioner) (Essential)
- Understanding Customer Needs (Practitioner) - Customer Engagement (Practitioner) (Essential)
- Holder of a full driving licence that permits the driving of cars in the UK (Essential)
- Maintenance and Operations investment decision making (Operational Management) - (Awareness) (Essential)
- Contract Performance Management (Practitioner) (Desirable)
- Managing Resources (Practitioner) (Desirable)
- Business document production (includes Word processing, Spreadsheets and presentations) (Practitioner) (Desirable)

**Knowledge**
- An awareness of statutory obligations and legal frameworks (including Health and Safety legislation) (Essential)
- Good working knowledge of one or more of Surface Transport assets and systems (Essential)
- An awareness of Principles and Practices of Asset management (Desirable)
- Knowledge of the London Wide Surface Transport Network (Desirable)
- Appreciation of the political landscape in London, including Boroughs and key influencers (Desirable)

**Experience**
- Experience of maintaining relationships and liaison with team members, customers and key stakeholders both internal and external (Essential)
- Experience of multiple IT systems, for example Maximo, NAMS, SFM, or Workflow (Essential)
- Experience of delivering a high standard 24-7 operational asset management service (Essential)
- Experience of reacting and responding to events appropriately - working calmly under pressure (Essential)
- Experience of working remotely and/or with prearranged targets or goals (Essential)
- Understanding and experience of management and operation of a road network to meet highway and transpo

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