Scuk Fiba Financial Support Advisor, 12m Fixed Term

6 days ago

Redhill, United Kingdom Santander Full time

SCUK FiBa Financial Support Advisor, 12m Fixed Term Contract

Country: United Kingdom

This is a 12 month FTC opportunity to support our Operations team on the roll out of our internal FiBa project.

For our customers who are in financial difficulty, you will be more than just a friendly voice to answer their questions; you will be an attentive listener and problem solver too. This role is extremely rewarding as you can assist customers with a simple query or be required to handle a more complex situation to help find a suitable solution to support their financial difficulties, whilst protecting their information through our GDPR and data protection guidelines. This is a varied and interactive role.

You will be joining a supportive team of advisors and are guided, trained, and developed by a dedicated team leader.

You will be required to work full time in the office for an initial 6 month period and hybrid working will be assessed after a successful 6 month probation.

**What you’ll be doing**:

- Receiving incoming calls and making outbound calls to customers in arrears via our automated & manual dialling system.
- Offering customers appropriate financial signposting, suitable and appropriate options, and guidance on their finance agreement
- Negotiating affordable payment plans with customers that are acceptable to both Santander Consumer Finance and the customer ensuring the best customer outcomes as defined by CONC, whilst adhering to pre-defined and prescriptive mandates.
- Complying with prescribed regulatory and company policies at all times.
- Handling each call in a professional telephone manner and have the ability to show empathy and sympathy as required.
- Taking ownership of queries and complaints.
- Updating system records accordingly ensuring data is accurate and factual.
- Administering and maintaining customer agreements
- Identifying and reporting on vulnerability escalating to Champions as dictated by individual circumstances
- Dealing with or escalating any identified risks in relation to Santander Consumer risk policies and/or legislative and regulatory guidelines in accordance with the Santander UK group risk framework
- Protecting and enhancing customer and company interests
- Being aware of latest legislation and enforcement developments in order to offer best advice to assist customer decision making process
- Be persuasive, tenacious, and self-motivated
- Use negotiation and persuasion skills to gain customer commitment.
- Adhering to our commitment to Consumer Duty ensuring we put our Customers’ needs first and set higher and clearer standards of consumer protection

**What we’re looking for**:

- A team player, whilst also being able to work autonomously
- Strong interpersonal skills and an excellent telephone manner
- Ability to work well under pressure and to tight deadlines
- Highly organised and possess strong planning skills
- Positive and enthusiastic approach
- Receptive to change
- Previous call centre or call handling experience is desirable
- Adequate computer literacy and numeracy skills
- Good verbal and written communication skills

**We have a range of benefits available which include**:

- Competitive salary of £25,000 - £27,000 dependent on experience
- 25 days holiday per annum, plus bank holidays
- Annual bonus based on personal and company performance
- £500 flexible benefit allowance
- Generous pension contributions
- Employee assistance programme
- Enhanced family friendly policies
- Sharesave scheme
- Gym passes at a reduced rate for 3,000 gyms, leisure centres etc
- Local retail and high street brands discounts

**Other things you need to know**:
The department operates between the hours of 9am until 8pm therefore you will be required to work the shift pattern as follows to cover the operating hours:
Week 1 - 9am to 3.30pm Monday to Friday with half an hour unpaid break.

Week 2 - 12pm to 8pm Monday to Friday with one-hour unpaid break plus, Saturday 9am to 2pm.

Please note: The team are currently working 9am to 5pm or 10am to 6pm. You will be given adequate notice if this changes.

**Inclusion**

At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

**What are the next steps**:

  • Scuk Fiba Customer Relations Advisor

    6 days ago

    Redhill, United Kingdom Santander Full time

    SCUK FiBa Customer Relations Advisor - 12m FTC Country: United Kingdom SCUK, one of the UK’s Leading Motor Finance companies are pleased to share that we are currently looking for a Customer Relations Advisor to join our busy Customer Service team, based in Redhill, Surrey. In this interesting role you will be responsible for investigating complaints...

  • Scuk Fiba Customer Service Contact Centre Advisor

    6 days ago

    Redhill, United Kingdom Santander Full time

    SCUK FiBa Customer Service Contact Centre Advisor 12mth FTC Country: United Kingdom Are you looking for a Customer Service role that offers recognition, career progression and excellent benefits? If the answer is yes to that question, then a Contact Centre Advisor role at Santander Consumer Finance UK (SCUK) could be perfect for you! We are based in...

  • Scuk Fiba Contact Centre Advisor

    4 weeks ago

    Redhill, United Kingdom Santander Full time

    SCUK FiBa Contact Centre Advisor (12 Month FTC) Country: United Kingdom Are you looking for a Customer Service role that offers recognition, career progression and excellent benefits? If the answer is yes to that question, then a Contact Centre Advisor role at Santander Consumer Finance UK (SCUK) could be perfect for you! We are based in Redhill, Surrey...

  • Scuk Fiba Contact Centre Advisor

    7 hours ago

    Redhill, United Kingdom Santander Full time

    SCUK FiBa Contact Centre Advisor (12 Month FTC) Country: United Kingdom Are you looking for a Customer Service role that offers recognition, career progression and excellent benefits? If the answer is yes to that question, then a Contact Centre Advisor role at Santander Consumer Finance UK (SCUK) could be perfect for you! We are based in Redhill, Surrey...

  • Scuk Financial Support Advisor

    4 weeks ago

    Redhill, United Kingdom Santander Full time

    SCUK Financial Support Advisor Country: United Kingdom **WHAT YOU WILL BE DOING** Santander Consumer Finance UK (SCUK) is based in Redhill, Surrey and provides motor finance to a network of dealerships throughout the United Kingdom. For our customers who are in financial difficulty, you will be more than just a friendly voice to answer their questions;...

  • Scuk Technical Product Owner

    2 weeks ago

    Redhill, United Kingdom Santander Full time

    SCUK Technical Product Owner Country: United Kingdom **WHAT YOU WILL BE DOING** Santander Consumer Finance UK (SCUK) is based in Redhill, Surrey and provides motor finance to a network of dealerships throughout the United Kingdom. An exciting new position has come up within the IT projects team to oversee SCUK’s loans platform ensuring the product...

  • Scuk Customer Relations Advisor

    2 weeks ago

    Redhill, United Kingdom Santander Full time

    SCUK Customer Relations Advisor Country: United Kingdom Are you an experienced, complaints handling expert and looking for a new customer service role in a company that offers recognition, career progression and excellent benefits? If the answer is yes to that question, then a Customer Relations Advisor role at Santander Consumer Finance UK (SCUK) could be...

  • Scuk Head of IT Service Delivery

    2 months ago

    Redhill, United Kingdom Santander Full time

    SCUK Head of IT Service Delivery Country: United Kingdom Santander Consumer Finance is one of the UK’s Leading Motor Finance companies and we are currently looking for a Head of IT Service Delivery to be responsible for the day-to-day operation and provision of Production IT services within SCUK, with a focus on ensuring they are delivered in a...

  • Scuk Customer Services Contact Centre Advisor

    2 weeks ago

    Redhill, United Kingdom Santander Full time

    SCUK Customer Services Contact Centre Advisor Country: United Kingdom Are you looking for a Customer Service role that offers recognition, career progression and excellent benefits? If the answer is yes to that question, then a Contact Centre Advisor role at Santander Consumer Finance UK (SCUK) could be perfect for you! We are based in Redhill, Surrey and...

  • Scuk Head of IT Service Delivery

    7 days ago

    Redhill, Surrey, United Kingdom Santander Full time

    SCUK Head of IT Service DeliveryCountry: United KingdomSantander Consumer Finance is one of the UK's Leading Motor Finance companies and we are currently looking for a Head of IT Service Delivery to be responsible for the day-to-day operation and provision of Production IT services within SCUK, with a focus on ensuring they are delivered in a structured,...

  • Scuk Deputy Mlro

    3 weeks ago

    Redhill, United Kingdom Santander Full time

    SCUK Deputy MLRO Country: United Kingdom **WHAT YOU WILL BE DOING** Reporting to the Legal, Compliance & Financial Crime Director, this new exciting permanent opportunity is to deliver a first-class Financial Crime Compliance function. It will be your role to ensure the business operates in accordance with all applicable laws, rules and regulations whilst...

  • Scuk Specialist Support Case Handler

    2 months ago

    Redhill, United Kingdom Santander Full time

    SCUK Specialist Support Case Handler Country: United Kingdom **WHAT YOU WILL BE DOING** Santander Consumer Finance UK (SCUK) is based in Redhill, Surrey and provides motor finance to a network of dealerships throughout the United Kingdom. We currently have a fantastic new opportunity for an experienced customer service professional to join us in a highly...

  • Scuk Specialist Support Case Handler

    23 hours ago

    Redhill, United Kingdom Santander Full time

    SCUK Specialist Support Case Handler Country: United Kingdom **WHAT YOU WILL BE DOING** Santander Consumer Finance UK (SCUK) is based in Redhill, Surrey and provides motor finance to a network of dealerships throughout the United Kingdom. We currently have a fantastic new opportunity for an experienced customer service professional to join us in a highly...

  • Scuk Quantitative Modeller

    1 week ago

    Redhill, United Kingdom Santander Full time

    SCUK Quantitative Modeller Country: United Kingdom **WHAT YOU WILL BE DOING** Santander Consumer Finance UK (SCUK) is based in Redhill, Surrey and provides motor finance to a network of dealerships throughout the United Kingdom. An exciting opportunity has arisen to work within the Risk Methodology team at SCUK. The Quantitative Modeller will report to...

  • Scuk Contact Centre Advisor

    1 week ago

    Redhill, United Kingdom Santander Full time

    SCUK Contact Centre Advisor Country: United Kingdom **WHAT YOU WILL BE DOING** Santander Consumer Finance is a leading global player in the consumer finance business, and we provide customers with finance for the vehicles they need and desire. For our customers, you will be more than just a friendly voice to answer their questions; you will be an...

  • Scuk Quantitative Modeller

    3 weeks ago

    Redhill, United Kingdom Santander Full time

    SCUK Quantitative Modeller Country: United Kingdom **Job Description**: Santander Consumer Finance UK (SCUK) is based in Redhill, Surrey and provides motor finance to a network of dealerships throughout the United Kingdom. An exciting opportunity has arisen to work within the Risk Methodology team at SCUK. The Quantitative Modeller will report to the Head...

  • SCUK BI Operations Manager

    1 month ago

    Redhill, United Kingdom Santander Full time

    SCUK BI Operations ManagerCountry: United Kingdom Intro Santander Consumer Finance is one of the UK’s Leading Motor Finance companies and we are currently looking for Business Intelligence Operations Manager. The purpose of this role is to support and manage the operational activity of the Business Intelligence team, to enable the business to best...

  • Scuk Commissions Agent

    1 week ago

    Redhill, United Kingdom Santander Full time

    SCUK Commissions Agent (12 Month FTC) Country: United Kingdom Santander Consumer Finance UK (SCUK) is based in Redhill, Surrey and provides motor finance to a network of dealerships throughout the UK. We are currently looking for an enthusiastic Commissions Agent to join our team on a 12 Month Fixed Term Contract. In this role reporting to your Team...

  • SCUK BI Development Manager

    4 weeks ago

    Redhill, United Kingdom Santander Full time

    SCUK BI Development ManagerCountry: United Kingdom Santander Consumer Finance is one of the UK’s Leading Motor Finance companies and we are currently looking for Business Intelligence Development Manager. The purpose of this role is to deliver and manage Business Intelligence solutions that will enable SCUK to perform its reporting and analysis...

  • Scuk Finance Assistant

    1 week ago

    Redhill, United Kingdom Santander Full time

    SCUK Finance Assistant - Securitisation Country: United Kingdom **WHAT YOU WILL BE DOING** Santander Consumer Finance UK (SCUK) is based in Redhill, Surrey and provides motor finance to a network of dealerships throughout the United Kingdom. We are currently looking for a Finance Assistant to join the Securitisation Team where this role will assist the...