Receptionist/administrator- Highbridge Medical

3 weeks ago


Highbridge, United Kingdom Symphony Healthcare Services Full time

**Job summary**

Highbridge Medical Centre are currently recruiting for Receptionist/Administrators to join their team on a permanent basis for 15-20 hours per week. The rate of pay is £10 per hour with the option of an NHS or Nest pension.

**Main duties of the job**

They will receive, assist and direct patients in accessing the appropriate service or healthcare professional and undertake a variety of administrative duties to assist in the smooth running of the Practice in accordance with agreed procedures, protocols and timescales.

**About us**

Symphony Healthcare Services Ltd. is a growing primary care organisation based in Somerset which aims to improve and develop the best patient-centred care and services in the country, and we are embracing change within general practice by implementing new and innovative models of care.

If you are passionate about delivering outstanding healthcare and share our values, join us to support the achievement of our goals.

**Job description**
- Identify and book appointments and home visits in line with practice protocols, including cross-organisation bookings
- Deal with enquiries, signposting and requests, either face to face or over the telephone from a variety of external sources, such as patients, relatives, clinical team, hospital, pathology, and work colleagues
- Be able to prioritise patients in need of urgent medical attention who present to reception in person or telephone in and direct them to the correct clinical intervention/appointment
- Follow up hospital appointments, test results etc. and act upon messages on the system from the medical team
- Record visit requests and alert duty doctor according to practice policy
- Carry out inputting and alterations to computer records, including but not limited to change of addresses, message books and any other admin tasks as they arrive
- Liaise with patients and pharmacies regarding prescription queries and requests as required

**Person Specification**

**Qualifications - Essential**
- English & Maths GCSE or equivalent (grade A*-D/ grade 9 to 3)

**Experience - Essential**
- Experience of working within a team
- Recognise the significance of different situations (including emergencies) and take appropriate action, following standard policies and procedures

**Desirable**
- Experience of working in a customer focused environment
- Experience of working within an administration team
- Experience of working in the NHS or similar health care setting
- Awareness of clinical systems such as EMIS

**Knowledge and skills - Essential**
- Computer literate and good keyboard skills
- Ability to listen carefully and communicate effectively and sensitively (verbal and written) to patients and staff at a range of levels
- Excellent organisational skills
- Strong attention to detail and the ability to transfer accurate information
- Work well under pressure
- Use own initiative within clear boundaries, seeking advice when necessary
- Demonstrate enthusiasm and a strong sense of teamwork
- Ability to complete tasks to a high standard with frequent interruptions

**Desirable**
- Knowledge of medical terminology
- Knowledge of the NHS/General Practice

**Disclosure and Barring Service Check**

**Employer details**

Symphony Healthcare Services Limited

**Address**

Highbridge Medical Centre

Pepperall Road

Highbridge

Somerset

TA9 3YA

**Employer's website**

**Job Types**: Part-time, Permanent
Part-time hours: 15-20 per week

**Salary**: From £10.00 per hour

**Benefits**:

- Company pension
- Cycle to work scheme
- Sick pay
- Store discount

Schedule:

- Monday to Friday

Work Location: One location

Application deadline: 25/01/2023
Reference ID: E0215-23-5142


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