Patient Services Advisor-Burnham,Berrow&Highbridge Medical Centres

1 week ago


Highbridge, Somerset, United Kingdom Symphony Healthcare Services Limited Full time

Job Title: Patient Services Advisor at Burnham and Berrow Medical Centres

Are you passionate about delivering outstanding healthcare? Burnham and Berrow Medical Centres is thrilled to offer a fantastic opportunity for an experienced Patient Services Advisor to join the team on a permanent basis. This role is based in the diverse locations of Burnham, Berrow, and Highbridge Medical Centres.

The post is for 34 hours per week with a competitive rate of pay dependent on experience, in addition to an NHS or NEST pension plan.

Main Duties:

  • Identify and schedule appointments and home visits following practice protocols
  • Register patients on the computer system promptly
  • Handle enquiries and requests from various sources efficiently
  • Prioritize patients requiring urgent medical attention
  • Follow up on hospital appointments and test results
  • Ensure waiting areas are well-maintained and inform patients of any delays
  • Deal with specimen samples and urgent results appropriately
  • Complete general administrative tasks such as scanning, filing, and emailing
  • Record visit requests and alert the duty doctor as needed
  • Assist with patient registration and complaints handling
  • Act as a chaperone after relevant training
  • Provide support to the practice and maintain a positive image with patients and visitors
  • Attend meetings, training courses, and annual appraisals
  • Cover colleagues' absences and assist in training new staff
  • And more to ensure the smooth running of the practice

About the Company:

Symphony Healthcare Services Ltd. is dedicated to enhancing patient-centered care and services nationwide. Based in Somerset, we are leading the way in general practice transformation through innovative care models. If you share our values and commitment to excellence in healthcare, come join us in achieving our goals.

Person Specification:

Knowledge and Skills

Essential:

  • Computer literate with good keyboard skills
  • Effective communication and listening skills
  • Strong organizational and attention to detail abilities
  • Work well under pressure and in a team
  • Demonstrate initiative and enthusiasm

Desirable:

  • Familiarity with NHS/General Practice
  • Understanding of medical terminology

Qualifications

Essential:

  • GCSE in English & Maths or equivalent

Experience

Essential:

  • Teamwork experience and ability to handle different situations

Desirable:

  • Customer service and administration background
  • Previous work in NHS or similar healthcare setting


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