Sales & Operations Coordinator

6 months ago

Bristol, United Kingdom MJP Electrical Services LTD Full time

**About us**

MJP Electrical Services Ltd is a rapidly growing business in Bristol, wit an excellent reputation within the industry.

We are professional, agile, fast-paced and our goal is to build a unique electrical company in Bristol, one that’s renowned for responsive communication and the reliability of our people. We’re ambitious and we’re growing the business, whilst retaining our reputation for excellence.

Our work environment includes:

- Modern office setting
- Growth opportunities

**Job description**

**Sales & Operations Coordinator (Full & Part Time)**

Join a fast-growing business that supports your personal progression

**Job title**: Sales and Operations Coordinator

**Working pattern**: Office Hours: Monday - Friday 8am-5pm

**Location**: Unit 1, Lakeside, Windmill Leisure Golf Range, Henfield Road, Westerleigh, Bristol, BS36 2FE

**Our vision for MJP**

At MJP Electrical Group, our vision is to revolutionize the electrical industry by providing innovative and sustainable solutions that exceed our customers' expectations.

We aim to be the go-to experts for all electrical needs, from residential to commercial projects, offering cutting-edge technology, superior craftsmanship, and exceptional customer service.

We strive to create a safer, more energy-efficient future by embracing the latest advancements in renewable energy and promoting environmentally conscious practices. With our friendly and knowledgeable team, we are committed to building long-lasting relationships with our clients, ensuring their electrical needs are met with professionalism, integrity, and a genuine desire to help.

**Your part in our vision**

You’ll be an integral part of the business. Without you and your skills, it’s impossible to run the company successfully.

As our Sales & Operations Coordinator, you will speak to prospects and customers and shape their perceptions of the business. With your friendliness, proactivity and efficiency we can make sure that MJP is the go-to electrical company in the region.

**Responsibilities include**

Your primary role is to drive revenue into the business, you'll manage customer enquiries from the first point of contact through to final follow up and feedback. You’ll organise the engineers schedule promptly and accurately. Working closely with the Director and Operations Manager, and the rest of the office team, you will complete all the administrative elements of the installation process.

Your responsibilities include:
Inbound Sales
- Managing returning clients
- Managing organic leads

Outbound Sales
- Developing new relationships and campaigns using the latest systems and technology

Communicating with customers
- Answering incoming telephone calls in a timely, polite manner
- Advising customers of our range of services that best match their needs
- Providing quotations and closing orders
- Making outbound calls to customers for feedback at the end of a project
- Keep the customer informed with the status of their job

Business development
- Keeping up to date KPIs
- Contributing to marketing ideas and strategies
- General admin duties as required

Supervising
- Training and supervising a trainee Sales Operations Assistant

Professionalism
- Have a strong understanding of the services we offer and a good general knowledge of the Electrical Field
- Speaking to customers in a friendly and informative way
- Reporting to the Operations Manager and Directors
- Escalate feedback from any unsatisfied customers to the Operations Manager
- Attending regular performance meetings
- Attending relevant training sessions

Scheduling jobs
- Accurately logging all new enquiries and service requests in the company systems
- Scheduling new jobs immediately in a suitable time slot for the engineers
- Preparing and managing the weekly engineer schedule
- Building a good rapport with the engineers in the field

**To be truly successful in this role, you will ideally have the following skills/experience**

Experience / Qualifications
- Good standard of education with a minimum of 5 GCSE’s grade 9-4/A*-C, including Maths and English
- At least 2-4 years proven success of working in a sales role (B2B and B2C)
- Proven experience of working in a similar trade/technical environment
- Experience using CRM and Sale automation platforms
- Meeting KPI targets
- Fluent in English (oral and written)

Personal qualities
- Passionate about personal growth, learning new skills and in turn growing our company
- Problem solver
- Friendly and outgoing
- Positive attitude
- Excellent verbal and written communication skills
- Top notch organisational skills, multi tasker and the ability to work under pressure

**The ‘nice to haves’**
- Full UK driving licence and access to your own car for meetings and training

**What’s in it for you**
- Basic £26,000.00 per year - Commision on revenue (negotiable)
- Company pension
- Gym membership
- Company events
- On-site parking
- Private dental insur

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