IT Support Analyst
2 weeks ago
My Glasgow based client is looking for a 1st line/2nd line support analyst.
**Responsibilities -**
- Respond to computer related service and trouble calls (Desktops/Laptops) - Hardware and Software Troubleshooting
- Laptop and device imaging.
- Ability to resolve Windows 10 Operating System Errors
- Basic Network troubleshooting skills and knowledge
- Proficient in Microsoft Office 2016/365 Suite
- Correctly track incidents and calls timely and accurately
- Basic Knowledge of Microsoft Active Directory Microsoft Group Policy Objects experience
- Diagnose printer and other peripheral device failures and implement solutions
- Provide installation and upgrade services of supported hardware and software
- Hardware Support - Diagnosing issues with faulty equipment, contacting vendor for warranty repairs or carrying out ADHOC hardware replacements
**Experience**
2 Years" experience in an IT Support Role
Ability to communicate technical information to non-technical audiences Strong sense of customer service
Good organizational skills
Excellent Verbal and Written Communication Skills Ability to multitask Team focused.
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