Logistics Account Manager

1 month ago

Immingham, United Kingdom Grafton Recruitment Full time

**Logistics Account Manager**

Office based role

Location: Immingham

**Salary**: £22k-£28k

Hours: Mon-Fri

Grafton Recruitment are working on behalf of a global leading company who are looking for a Logistics Account Manager to work in their Immingham office.

**The role**:

- Responsible for the accurate processing of customer orders in transfusion and corresponding systems.
- Ensuring accurate execution of SHEQ policy in own work
- Responsible for the operational contacts with the customer.
- Building relationships, understanding the customers' needs and requirements, translating for the business use, and providing sustainable logistics solutions to assist in the customer's supply chain.
- Maintaining high levels of communications across the internal teams to ensure customers' requirements are met.
- Optimizes the logistics services provided in terms of efficient and effectiveness.
- Informing customers and recharging any additional charges.
- Providing customers with order updates and relevant documentation.
- Obtaining and coordinating the documentation necessary for import, export, and transit movements in line with Brexit clearance processes.
- Responsible for achieving and maintaining KPI's set out by the Account Management Co-Ordinator.
- On-time and in-full invoicing of all charges to the customer
- Records in the system the performance of orders in line with the ECTA standards (European Chemical Transportation Association).
- Monitors the gross/operational margins on customer accounts to suggest and implement improvement suggestions

**You will need**:

- A minimum of two years customer service experience in an office-based environment, ideally in logistics, grade C/4 in GCSE Maths and English or relevant degree - Desirable
- Experience of working in a people/customer facing role
- Excellent attention to detail and very high-quality standards, the ability to work well under pressure, and able to adapt quickly to market
- Willingness to undertake training and development activities
- Ability to learn quickly and retain information
- Strong planning, organisational and administrative skills
- A team player who is adaptable, solutions focused and able to work on your own initiative
- Able to communicate clearly and effectively

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