Apprentice Operations Coordinator
4 weeks ago
**JOB DESCRIPTION**
AGI Global Logistics is one of the fastest growing logistics and freight forwarding companies in the UK. With over three decades of industry experience, working across road, air and sea, the AGI team always go the extra mile to provide outstanding service to every client.
**Role Title**:Operations Coordinator Apprentice
**Location: Imminghal**
**Key Responsibilities**:
- Answer the phone in a professional manor and provide to all customer and supplier needs
- Provide support to the rest of the operations team and other colleagues across the business where they need assistance
- Check through commercial paperwork before arranging shipments
- Arranging bookings through our bespoke in-house software (courier, domestic, road, air & sea bookings)
- Manage all shipments and jobs including, but not limited to, checking collections & deliveries and providing regular updates to customers
- Raise any issues with shipments to your line manager and communicate any delays or concerns with clear updates and solutions where required to customers
- Complete chamber work (COO, EUR1, Carnets)
- Book insurance
- Complete letter of credits
- Report any non-compliances to your line manager
- Complete basic customs entries
- Ensure sales invoicing is completed and in a timely manner.
**General Responsibilities**:
- To work at all times for the best interests of AGI
- Work effectively with your colleagues and other departments and AGI branches to provide outstanding customer service to both customers and colleagues
- Identify, and with line manager, action own training and development needs.
- Actively participate in one-to-one review meetings, coaching and training as required by your line manager.
- Meet agreed targets and performance goals
- Maintain an up to date knowledge of the company portfolio of products and services.
- Carry out such duties that may reasonably be required to ensure the smooth running of the organisation
**Skills and experience required for this role**
- Previous experience in an operation role for a freight forwarding company
- Outstanding communication and customer service skills
- The ability to develop and build strong and personable relationships over the phone and in person with a broad range of individuals
- The ability to work in a fast-paced environment and be a strong team player
- Accountability to yourself and others
- Extremely organised with a high attention to detail and accuracy
- Ability to work well under pressure and able to work to tight deadlines
- High IT literacy skills and competence with Microsoft office packages
- An open and honest approach to all things
- Flexibility and an ability to adapt to change
**Job Type**: Apprenticeship
**Salary**: £5.40 per hour
Schedule:
- Monday to Friday
Application question(s):
- Do you have GCSEs at grades C/4 or above (or equivalent) in maths and English?
- What is your date of birth?
- What interests you about this apprenticeship and why have applied?
- How will you commute to work and how long will this take you?
- What skills do you think you have which will be useful for this role?
- Can you confirm that you are eligible for this apprentice that you have lived in the UK/EU/EEA for the last three years?
Work Location: One location
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