Medical Secretary

4 months ago


Oxford, United Kingdom Oxford Health NHS Foundation Trust Full time

Do you thrive in a busy environment? Do you want to know that your job makes a real difference?

We're looking for a Medical Secretary who is keen to work alongside a busy
team of clinicians to support clients experiencing mental health issues in the community.

You will provide clerical support to named Consultant Psychiatrists and the Adult Mental Health Team (AMHT). The role is a key member of the support team that enables clinicians to deliver the best possible health and care to our patients.

This role primarily provides support that includes co-ordinating consultant/team diary, typing reports/letters to GPs and other relevant people, registering referrals on the system, answering telephone calls, offering appointments and booking relevant clinic slots for both face to face and digital consultations, sending appointment reminders by text message/telecall, capture clinical activity electronically, check and update patient demographic details, and support other AMHT support staff. The post holder will also contribute to improving the quality of our services and lead on initiatives that improve the efficiency of the Trust as directed by their line manager.

You will be expected to organise your workload with the Consultants and AMHT and co-ordinate their activities with other medical secretaries, support officers and administrators to ensure that an efficient service is provided. The Post holder will carry out their duties in such a way as to make a direct and positive contribution to the organization of work. It is essential that the post holder should exercise initiative within the role and vital that confidentiality is maintained

You will have an opportunity to work with supportive teams and committed colleagues - making coming to work each day, worthwhile.

Benefits of working for Oxford Health NHS Foundation Trust include:

- Excellent opportunities for career progression
- 27 days annual leave, plus bank holidays, with an increase to 33 days with continuous service
- NHS Discount across a wide range of shops, restaurants and retailers
- Staff accommodation
- Competitive pension scheme
- Lease car scheme
- Cycle to work scheme
- To support a consultant with their diary in conjunction with the overall team diary and ensuring that all appointments are appropriately prepared for and electronically captured.
- To provide clerical support in the compilation and sending of medical reports, clinical letters and correspondence using system set pro-formas and from digital dictation.
- To have a high level of IT skills to produce quality documentation to support the work of the consultant and the AMHT using the appropriate Microsoft software and adopting the Trust’s corporate standards and style.
- To receive and open referrals within agreed timeframes to Rio and update the internal audit spreadsheet “FACT” board.
- To assist in the maintenance of the teams FACT boards during daily team meetings.
- To answer the AMHT’s main telephone line as required; processing enquiries if able, signposting where appropriate, and taking messages when indicated in professionally manner.
- To liaise with patients in the booking and confirmation of attendance at both face to face and digital appointments.
- To check patient demographics and update information held to ensure that high standards of data quality are maintained.
- To provide reciprocal cover in the absence of other clinical support officers.
- To assist with the supervision, coaching and training of Junior Administrators in the team.
- To maintain rotas and lists for required Mental Health Act actions for the AMHT as required.
- Suggest and make recommendations for improvement to existing

administration procedures.
- To provide a polite and efficient reception service for the AMHT when required.
- Recording incidents, accidents and near misses on the Ulysses system.
- To carry out other duties as requested by the Office Manager to support the quality of service provided by the AMHT.

What we need from you

Experience working in an administrative role for at least 2 years.
Be self-motivated and able to work autonomously as well as showing
initiative, and working within an administrative team.
Be compassionate, caring and with excellent communication skills. A flexible and positive attitude with a willingness to accommodate our
service.

**Please note**:

- New starters have a 6 month probationary period. This, together with the induction process aims to create a positive supportive working environment allowing new employees to learn key elements of their role over a reasonable timescale.
- Employees are expected to undertake mandatory and statutory training related to their role.
- Oxford Health is committed to safeguarding and promoting the welfare of children and vulnerable adults, we expect all staff and volunteers to share this commitment.


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