Customer Service Agent

7 months ago


Doncaster, United Kingdom One Call Insurance Full time

**Customer Service Agent**

**What’s involved?**

**When you join us at One Call Insurance you will become part of a well-established, rapidly expanding local call centre which has been operating for over 25 years. Our main products are car, home, van and motorbike insurance - but we do offer much more than that. We even own a couple of football clubs, two office dogs, a mortgage advice broker and our own gym. We have nearly a million customers and employ more than 750 staff across the Group, many of whom have worked for us for over five years. So, it’s fair to say that we can offer you more than a job. We can offer you a career - that is filled with variety, progression opportunities and reward**

We pride ourselves on ensuring good consumer outcomes are at the heart of our culture and as part of our team you will be at the very forefront of our vision. We are looking for dynamic and hardworking individuals to join our exciting, fast paced and buzzing office environment. Your career starts here.

Within this role you will operate across our phone and chat services to support customers with their policies which includes helping them find the right product, renewals and mid-term changes. Joining our business includes a full induction process to teach you everything you need to know for your role with ongoing training and support provided as you continue your journey with us.

**What else can we tell you about us?**

We’re always striving to improve and do our best by our customers - all of them
- 95% of our customer reviews are positivewe currently have two hundred and fifty thousand 5 star reviews.
- Our customers can purchase our policies on every major comparison site.
- We recently won Broker of the Year at the Insurance Choice awards - an award voted for solely by our customers.
- We were recently shortlisted for Customer Champion of the Year at the Insurance Times awards.
- We offer every one of our motor insurance customers FREE breakdown membership.
- Every home insurance customers gets FREE home emergency cover.
- We are one of the only insurance brokers offering Apple Pay, Google Pay and Paypal payment methods.
- We have a customer portal that allows our customers to manage their policies 24/7 at a time and place to suit them.
- We think we’re quite exciting and hopefully you will too

We set out strong values and beliefs in which all our staff follow through and deliver with passion through effective team work. We are continually improving in all that we do and we offer a supportive and friendly environment to work in. Our offices are open plan with managers and individuals working alongside each other to give our staff the best start to their career

**What can we offer?**

Our salary package places your **earning opportunity into your own hands** with opportunities to earn bonuses and incentives across multiple areas. These are all driven towards supporting our customers and delivering a positive service and include **monthly incentives up to the value of £100** per department and **bonuses for completed suggestions** to make improvements to our processes and procedures. Our **performance related pay** package means you could earn on average up to £26,174

For those that are hungry for more, we have our Course of Excellence programme - which in essence is a **fast track to management programme** for our top performers.

**As a permanent employee we will provide you with the following additional benefits**:

- £400 Annual performance bonus
- £20 per hour for every hour of overtime you do
- Full Training Programme Provided
- Free gym access for all employees with on site personal training
- Free on-site parking
- Subsidised staff canteen, you’ll then get FREE meals after 5 years’ service.
- One Call events such as 'a day at the races’
- Annual leave starting at 20 days (increasing up to 25 days) plus bank holidays
- “Star of the Month” and One Call leader-board schemes and bonus incentives within each department
- Additional benefits based on time served such as car allowance, free breakdown cover, health insurance, and free travel insurance.
- Workplace pension contributions.
- Internal progression opportunities with a strong focus on promoting from within and providing opportunities to learn new skills and move to different departments
- Monthly Lottery Scheme (jackpot currently £1,500.00+)
- And the list continues

**What are we looking for?**

You don’t need to be a master of insurance or even understand how insurance policies work, we’ll provide detailed training to inform you of all this. We’re looking for a positive and can do attitude with a commitment to learning and delivering excellent customer service.

Our offices are open from 8am-8pm Monday to Friday and 9am-4pm at the weekend. We provide a few different shifts which we’ll explain at your interview.

**What skills do you need?**
- Strong communication skills with a passion for helping others
- Profe



  • Doncaster, United Kingdom Silicon Credit Management Full time

    **Exciting Opportunity: Join Our Team as a Collections Agent!** **Company Name: Silicon Credit Management** **Location: Doncaster, UK** **About Us**: Silicon Credit Management is not just a debt collections company - we're pioneers in Ethical Credit management, committed to providing exceptional service while upholding the highest standards of integrity....

  • Estate Agent

    7 months ago


    Doncaster, United Kingdom Connells Group Full time

    Uncapped Commission - Career Progression At **William H Brown**, part of the Connells Group, we’re looking for a highly motivated **Estate Agent** to join our team as a **Sales Negotiator **to complement our fantastic residential sales team in **Doncaster**. **A quick look at the role** In this role you will be helping people find their dream home by...

  • Trainee Estate Agent

    7 months ago


    Doncaster, United Kingdom Connells Group Full time

    Uncapped Commission - Career Progression At **William H Brown**, part of the Connells Group, we're looking for a highly motivated **Trainee Estate Agent** who will work toward becoming a Sales Negotiator for our fantastic residential sales team in **Doncaster**. The **Trainee Estate Agent **is an entry level role where you will learn all aspects of Estate...

  • Trainee Estate Agent

    6 months ago


    Doncaster, United Kingdom Connells Group Full time

    At **William H Brown**, part of the Connells Group, we're looking for a highly motivated **Trainee Estate Agent** who will work toward becoming a Sales Negotiator for our fantastic residential sales team in **Doncaster**. The **Trainee Estate Agent **is an entry level role where you will learn all aspects of Estate Agency model and be taken through an...

  • Senior Estate Agent

    7 months ago


    Doncaster, United Kingdom Connells Group Full time

    OTE- £30,000 - Uncapped Commission - Career Progression At **William H Brown**, part of the Connells Group, we're looking for a highly motivated **Senior Estate Agent **to complement our fantastic residential sales team as a **Senior Sales Negotiator** in branch in **Doncaster**. **A quick look at the role** In this role you will be helping people find...

  • Senior Estate Agent

    7 months ago


    Doncaster, United Kingdom Connells Group Full time

    OTE: £27,000 - £28,000, Uncapped Commission, Career Progression We’re looking for a highly motivated **Senior Estate Agent / Senior** **Sales Negotiator **to complement our fantastic residential sales team in **Doncaster **working in our well known **Blundells **estate agency. **Why join us as a Senior Estate Agent / Senior** **Sales Negotiator?** -...

  • Senior Estate Agent

    7 months ago


    Doncaster, United Kingdom Connells Group Full time

    OTE- £35,000 - Uncapped Commission - Career Progression At **William H Brown**, part of the Connells Group, we're looking for a highly motivated **Senior Estate Agent **to join as a **Lister** and List Property's for our fantastic residential sales team in branch in **Doncaster**. **A quick look at the role** In this role you will be listings and gaining...

  • Trainee Estate Agent

    6 months ago


    Doncaster, United Kingdom Connells Group Full time

    At **William H Brown,** part of the Connells Group, we're looking for a highly motivated **Trainee Estate Agent** who will work toward becoming a Sales Negotiator for our fantastic residential sales team in **Doncaster**. The **Trainee Estate Agent **is an entry level role where you will learn all aspects of Estate Agency model and be taken through an...

  • Enforcement Agent

    6 months ago


    Doncaster, United Kingdom Bristow and Sutor Group Full time

    **Company Description**: **About Bristow and Sutor** Leaders in the debt recovery enforcement sector, the Bristow and Sutor Group of companies have been operating for over 40 years' supporting hundreds of local authorities and Transport for London. We have a strong UK team, employing 500 people all over the UK. We are committed to building a culture where...

  • Enforcement Agent

    7 months ago


    Doncaster, United Kingdom Novax Recruitment Ltd Full time

    **Job Title**: Enforcement Agent **Location**: Doncaster **Salary**: OTE £50,000 - £75,000 A job with the perfect work-life / home-life balance! The Role Visiting debtor's properties to arrange payment of outstanding debts, setting up and agreeing repayment arrangements. Customer service and empathy is key to the success of this role. Assisting...


  • Doncaster, United Kingdom Frian Web service Full time

    MINIMUM WAGE 40 HOURS PER WEEK HOURS 8AM - 7PM - TWO SHIFTS - 8AM - 4PM - 11AM - 7PM Working on a Rota Fantastic opportunity now available to join a close-knit team as Customer Service Advisor in Doncaster. You will be responsible to conduct a varied role which is likely to keep you challenged daily whether it be dealing with incoming enquiries providing...

  • Enforcement Agent

    2 months ago


    Doncaster, United Kingdom CV-Library Full time

    Job Title: Enforcement Agent Location: Doncaster Salary: £28,000 rising to £30,000 following passing probation (OTE £50,000 - £55,000) The Role Visiting debtor's properties to arrange payment of outstanding debts, setting up and agreeing repayment arrangements. Customer service and empathy is key to the success of this role....


  • Doncaster, United Kingdom Imperial Personnel Ltd Full time

    **Do you have a committed and can-do attitude?** **Are you committed to learn and deliver excellent customer service?** Imperial Personnel are working in partnership with our client in Doncaster, DN4 for Customer Advisors/ Live Chat Agents to join their growing team on a full-time and permanent basis. Our client is a market leading and award-winning...

  • Field Agent

    6 months ago


    Doncaster, United Kingdom Interactive Contact and Resolution Full time

    **Field Agent / Commercial Accounts** **Doncaster and surrounding postcode areas** **Earnings: Realistic OTE = £30,000.** **Company pension** **Hours: Between 8am and 8pm, Monday to Friday.** We are looking for a Full Time Employed Field Interaction Manager to visit commercial water accounts. Whether you are an experienced Field Agent or not we want...


  • Doncaster, Doncaster, United Kingdom Close Brothers Group Full time

    About the RoleClosing the gap between customers and businesses is at the heart of this exciting opportunity. As an Asset Recovery Coordinator with Close Brothers Motor Finance, you will be instrumental in achieving this goal by efficiently managing accounts that require attention during the IN Notice of Default period and post-repossession strategy.Your...

  • Trainee Estate Agent

    4 weeks ago


    Doncaster, United Kingdom haart Full time

    We are hiring a Trainee Estate Agent at our busy branch in Doncaster where no 2 days will be same! No experience necessary as we have 1st class training for you! As an Estate Agent at haart Estate Agents in Doncaster , you will receive: £25000 OTE per year Uncapped commission Company Car (Full UK Driving Licence required) Full-time working hours:...


  • Doncaster, United Kingdom Ecofficiency Limited Full time

    Job description Ecofficiency Ltd are looking to recruit a Customer Service Adviser to join their busy Operations Team, based in Finningley, Doncaster. The role is a good opportunity within a growing department & business that covers a variety of roles and offers the chance of long term progression. This is a permanent full time role working Monday - Friday...

  • Trainee Estate Agent

    6 months ago


    Doncaster, United Kingdom Your Move Estate Agents Full time

    Job Profile: Fantastic career opportunity at our busy and successful Your Move Branch in Doncaster as we are looking to recruit a Trainee Estate Agent to join our estate agency branch on a full time, permanent basis, with the Sales team. This branch is part of **National Home Move** who are a network of 63 Reeds Rains and Your Move franchise branches...

  • Part Time

    6 months ago


    Doncaster, United Kingdom WELCOME HOMES PROPERTY SOLUTIONS Full time

    Welcome Homes Property Solutions is an independent estate agent in Doncaster, offering sales, lettings and landlord advice. Our vision is to shake up the sales and lettings industry by introducing complete transparency for our customers. Established in 2014, and with over 80 years combined experience in the property industry, we are proud of our values and...

  • Estate Agent

    6 months ago


    Doncaster, United Kingdom Vesta recruitment ltd Full time

    Self employed/Own business - Full support, backing, ongoing training and mentor - Minimum 70% commission **Position : Property Expert** **Location : Doncaster, South Yorkshire** Are you a highly-motivated, ambitious and hard-working individual with an entrepreneurial flair? Do you have the drive and a passion to succeed in the property market? **Do you...