Account Director

About us

DS Smith provides innovative packaging and Point of Sale solutions, paper products and recycling services with a commitment to sustainability and a circular economy. Our core purpose is to Redefine Packaging for a Changing World, and our expert teams work closely with like-minded partners to incorporate renewable resources for products that minimize our environmental impact, reduce complexity, and increase profitability through supply chain optimization.

About the role

We have a fabulous opportunity for a pro-active and driven individual to join as an Account Director for the UK Retail Marketing Division. This would be a perfect opportunity for an ambitious, customer focused individual to come and be part of this amazing team

Working with a wide range of internal stakeholder and customers, you will use your skill and experience to work with our clients on a variety of 3D POS projects; FSDU’s and Shippers. This is a client facing role and therefore suit someone who strives for customer satisfaction, loyalty and delivering a customer experience that exceeds our customers’ expectations. This role would also manage a small team for a specific group of customer accounts so previous experience of managing a small team would be ideal.

As a strong sales professional, ideally with a retail background, you will support your team to manage the accounts within your area, monitor the progress of the client requests and advise solutions as required. This role will work closely with both new and existing clients and so being able to support new clients through the DS Smith processes is essential to ensure we are delighting our customers and providing an excellent level of service.

You will be home-based but will be required to travel to meet customers and teams at our sites needed.

So, if you are an existing Account Manager within Retail Marketing looking for a step-up or an existing Account Director looking for a new challenge, with the energy and proactiveness to work in in a fast-paced role - then we might be looking for you

About you
- Proven success, knowledge, and experience in an Account Management role within FMCG - Retail experience desirable but will welcome experience in other areas such as packaging
- Experience of coaching and managing a small team
- A strong ability to work independently & remotely with travel as needed
- Excellent communication skills and stakeholder management with ability to collaborate and develop strong relationships with internal and external partners
- 3D POS expertise - ability to read and understand technical specifications to deliver excellence in service
- Ability to build strong working relationships with colleagues, clients, and stakeholders around the business
- Ability to work to deadlines with a high attention to detail

**Benefits**:

- Competitive salary
- Discretionary bonus
- Company car
- 25 days holiday plus bank holidays
- Pension scheme, life assurance and income protection
- Sharesave scheme
- Employee Assistance Programme
- Employee Discounts
- Cycle to work scheme

Location: This is a full time, home-based role with travel to sites as required.