Customer Care Officer
2 months ago
Main Duties will include but will not be limited to:
- Handling enquires through face to face, telephone, written and electronic means of communication.
- Updating customer accounts.
- Processing customer correspondence.
- Take payments, perform end of day banking procedures in a secure manor according to guidelines and correct processing or electronic transactions and calculations.
- Performing administrative functions such as scanning documents and updating multiple systems at same time.
- Provide constructive feedback on processes and procedures and highlight area's where improvements can be made.
Essential Knowledge, Experience and Skills:
- Relevant experience in a customer facing role.
- Ability to meet service targets both as an individual and as part of a team.
- Written and verbal communication skills.
- Using standard ICT packages, such as the Microsoft Office suite of software.
- Ability to use own initiative and work unsupervised.
- Understanding of policies and procedures relevant to this role.
- Able to demonstrate experience of handling difficult/emergency situations.
C
andidates may be asked to travel as required in relation to the needs of the service or work at alternative locations.
AGY
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
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