Customer Care Officer

2 months ago


Aberdeen, United Kingdom Blue Arrow Full time

Main Duties will include but will not be limited to:

- Handling enquires through face to face, telephone, written and electronic means of communication.
- Updating customer accounts.
- Processing customer correspondence.
- Take payments, perform end of day banking procedures in a secure manor according to guidelines and correct processing or electronic transactions and calculations.
- Performing administrative functions such as scanning documents and updating multiple systems at same time.
- Provide constructive feedback on processes and procedures and highlight area's where improvements can be made.

Essential Knowledge, Experience and Skills:

- Relevant experience in a customer facing role.
- Ability to meet service targets both as an individual and as part of a team.
- Written and verbal communication skills.
- Using standard ICT packages, such as the Microsoft Office suite of software.
- Ability to use own initiative and work unsupervised.
- Understanding of policies and procedures relevant to this role.
- Able to demonstrate experience of handling difficult/emergency situations.

C

andidates may be asked to travel as required in relation to the needs of the service or work at alternative locations.

AGY

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.



  • Aberdeen, United Kingdom Care UK Full time

    Uncapped Commission Want to apply Read all the information about this position below, then hit the apply button. Full time Care Home Based, Tor Na Dee, Milltimber We have an exciting new role for a Customer Relations Manager based at Tor Na Dee care home in Millitimber, Scotland. As an experienced sales, marketing and business development professional who...


  • Aberdeen, United Kingdom Care UK Full time

    Uncapped Commission Want to apply Read all the information about this position below, then hit the apply button. Full time Care Home Based, Tor Na Dee, Milltimber We have an exciting new role for a Customer Relations Manager based at Tor Na Dee care home in Millitimber, Scotland. As an experienced sales, marketing and business development professional who...

  • Care Assistant

    1 week ago


    Aberdeen, United Kingdom Larchwood Care Full time

    Cranford Care Home in Aberdeen are currently seeking a Care Assistant to join our hardworking and dedicated team on a full/part time basis. Cranford Nursing Home is a located in the picturesque coastal city of Aberdeen and offers first class care for the elderly on a permanent or respite basis, delivered by highly trained professionals in lovely comfortable...

  • Care Assistant

    3 days ago


    Aberdeen, United Kingdom Cranford Care Home - Larchwood Care Full time

    Cranford Care Home in Aberdeen are currently seeking a Care Assistant to join our hardworking and dedicated team on a full/part time basis. Cranford Nursing Home is a located in the picturesque coastal city of Aberdeen and offers first class care for the elderly on a permanent or respite basis, delivered by highly trained professionals in lovely comfortable...

  • Care Assistant

    2 days ago


    Aberdeen, United Kingdom Cranford Care Home - Larchwood Care Full time

    Cranford Care Home in Aberdeen are currently seeking a Care Assistant to join our hardworking and dedicated team on a full/part time basis. Cranford Nursing Home is a located in the picturesque coastal city of Aberdeen and offers first class care for the elderly on a permanent or respite basis, delivered by highly trained professionals in lovely comfortable...


  • Aberdeen, United Kingdom Care UK Full time

    Full time Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding. Care Home Based, Tor Na Dee, Milltimber We have an exciting new role for a Customer Relations Manager based at Tor Na Dee care home in Millitimber, Scotland. As an experienced sales, marketing and business development...

  • Care Coordinator

    2 weeks ago


    Aberdeen, United Kingdom Healthrites care solutions Full time

    **Opportunity** Healthrites Care Solutions have a fantastic and an Unmissable opportunity for a care coordinator either on a Permanent or Part time basis to join their Professional growing team in Aberdeen. As care coordinator you will play you will play a vital part ensuring that our clients receive the best in class quality care, ensure proper management...


  • Aberdeen, United Kingdom Care UK Full time

    Full timeCare Home Based, Tor Na Dee, MilltimberWe have an exciting new role for a Customer Relations Manager based at Tor Na Dee care home in Millitimber, Scotland. As an experienced sales, marketing and business development professional who thrives on meeting revenue targets you will relish the opportunity to help shape the future of care.Care UK is an...

  • Property Officer

    1 week ago


    Aberdeen, United Kingdom Blackwood Homes and Care Full time

    **Property Officer** **Ref: 49/23** **35 Hours per week** SALARY £30,997 - £33,510 Blackwood Homes and Care is a renowned housing and care provider within Scotland. We have a new, exciting opportunity available as a Property Officer in our Asserts team. We are looking for a new and dynamic team member who can deliver a first-rate repairs service for...


  • Aberdeen, United Kingdom Blackwood Homes and Care Full time

    **Business Support Officer (Ref: 21/23)** Raeden Court Care Home, Aberdeen 20 - hours per week £19,590 - £21,178 per annum pro-rata **The BSO role** Blackwood are on the lookout for a Business Support Officer to join our Raeden Court Care Home Team in Aberdeen. Our Business Support Officer will support the management team and our employees with...


  • Aberdeen, United Kingdom Grampian Fasteners Full time

    **Job description** We're looking for someone who wants to make a difference. If you just want to come in, do the tasks and go home then Grampian Fasteners isn't the place for you. ✔You care about each and every customer and do what you can to make it easy for them. ✔You're not content with how things are done and are always looking to...


  • Aberdeen, United Kingdom Grampian Fasteners Full time

    **Job description** We're looking for someone who wants to make a difference. If you just want to come in, do the tasks and go home then Grampian Fasteners isn't the place for you. ✔You care about each and every customer and do what you can to make it easy for them. ✔You're not content with how things are done and are always looking to...

  • Customer Care Manager

    10 hours ago


    Aberdeen, United Kingdom Search Consultancy Full time

    *Customer Care Manager - Luxury Housebuilder* Here is your chance to secure a key role with a leading luxury housebuilder and get your 2023 off to a flying start. With a huge pipeline of work in the North East they are in a very strong position moving into the new year. You will be there to support customers throughout the build process and assist with any...


  • Aberdeen, United Kingdom Grampian Fasteners Full time

    We're looking for someone who wants to make a difference. If you just want to come in, do the tasks and go home then Grampian Fasteners isn't the place for you. ✔ You care about each and every customer and do what you can to make it easy for them. ✔ You're not content with how things are done and are always looking to improve. ✔ You're always...


  • Aberdeen, United Kingdom Grampian Fasteners Full time

    We're looking for someone who wants to make a difference. If you just want to come in, do the tasks and go home then Grampian Fasteners isn't the place for you. ✔ You care about each and every customer and do what you can to make it easy for them. ✔ You're not content with how things are done and are always looking to improve. ✔ You're always...


  • Aberdeen, United Kingdom Kome Care Full time

    **About us** Kome Care is a recruitment agency based in London. We are professional, supportive, and rewarding, and our goal is to help people find jobs they love. Our work environment includes: - Modern office setting - Wellness programmes - Growth opportunities **About the Position** Kome Care is looking for a healthcare assistant to join our team in...


  • Aberdeen, United Kingdom Venesky-Brown Recruitment Ltd Full time €13

    Venesky-Browns client, a public sector organisation in Aberdeen, is currently looking to recruit 2 Customer Care Assistants for 1 month contracts on a rate of £12.60/hour PAYE. These roles will be based onsite. The working hours are 9am-5pm, Monday to Friday. Responsibilities: - Handling enquiries - Answering incoming calls - Performing...


  • Aberdeen, United Kingdom Venesky-Brown Recruitment Ltd Full time €13

    Considering making an application for this job Check all the details in this job description, and then click on Apply. Venesky-Browns client, a public sector organisation in Aberdeen, is currently looking to recruit 2 Customer Care Assistants for 1 month contracts on a rate of £12.60/hour PAYE. These roles will be based onsite. The working hours are...


  • Aberdeen, United Kingdom Venesky-Brown Recruitment Ltd Full time

    Venesky-Browns client, a public sector organisation in Aberdeen, is currently looking to recruit 2 Customer Care Assistants for 1 month contracts on a rate of £12.60/hour PAYE. These roles will be based onsite. The working hours are 9am-5pm, Monday to Friday. Responsibilities: - Handling enquiries - Answering incoming calls - Performing administrative...


  • Aberdeen, United Kingdom Venesky-Brown Recruitment Ltd Full time

    Venesky-Browns client, a public sector organisation in Aberdeen, is currently looking to recruit 2 Customer Care Assistants for 1 month contracts on a rate of £12.60/hour PAYE. These roles will be based onsite. The working hours are 9am-5pm, Monday to Friday. Responsibilities: - Handling enquiries - Answering incoming calls - Performing administrative...