Trainer Call Centre

7 months ago


Houghton Regis, United Kingdom Connells Group Full time

**Job Description** We are looking for a Trainer Call Centre to join our successful telephone Estate Agency team in Houghton Regis to help train our current and future talent.**

The team supports our UK branch network of Estate Agents (Residential and Lettings)

**Duties and Responsibilities of a Trainer**
- Working with the management team to deliver induction, technical, developmental and bespoke training solutions, whilst taking into consideration any key legal and /or regulatory requirements
- To provide ‘on the job’ coaching to staff.
- Coordinating and delivering the training & development programmes.
- Engaging with and managing relationships with key stakeholders throughout our business area, to ensure that all training is delivered to the highest standard.
- Contributing to creating relevant course, training materials, including workbooks and presentations and updating changes to ensure it remains current and fit for purpose.
- Maintaining an up to date awareness of industry regulations and requirements, and market trends, ensuring they are reflected in any training and development programmes delivered.
- Working closely with Training & Development colleagues, as well the team in Houghton Regis to deliver training and development solutions to enable improved performance of our people and ultimately of our business.

**Key skills and experience required for a Trainer**
- Knowledge and experience of delivering training sessions to individuals and groups.
- Experience in a training and development function delivering to a range of contexts and audiences.
- Excellent communication and interpersonal skills with all levels.
- Comfortable working autonomously and as part of a team.

**Benefits of being a Trainer**
- Perks at Work - Discounts on products and services inc electrical & Travel.
- Discounts on estate agency, mortgage, conveyancing and surveying services.
- Access to Lifeworks 24hr, 7 days per week Employee Assistance Programme.
- Nuffield Health Screening - discounted medical assessment to provide an in depth picture of your health.
- Nuffield Gym discount - 20% on memberships at Nuffield Health & Fitness clubs across the UK.

**Connells Group** are one of the largest and most successful **estate agency** and **property services** providers in the UK. Founded in 1936 and with a network or over 1,250 branches, the Group combines **residential sales** and **lettings** expertise with a range of services including **new homes**, **mortgage services**, **surveying**, **conveyancing** and more

Job Reference: CC00275


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