Customer Account Support

6 months ago

Westhoughton, United Kingdom De La Rue Full time

Vacancy Salary

**£Competitive**
- Vacancy Location

**Westhoughton**
- Mergefield Title

***
- This is a _
- permanent_
- , _
- full time_
- vacancy_
- that will close _
- in 9 days_
- at 23:59 BST_
- . _

**The Vacancy**

**MAIN PURPOSE OF ROLE**

Responsible for one or more customer accounts, accepting orders from internal and external customers, managing orders for all product streams, co-ordinating with central De La Rue functions (such as Central planning, commercial, sales and supply chain teams) to deliver timely management of orders, as well as building strong relationships with external key customers. It is essential that all work is managed in accordance with Company policy and procedures

**KEY RESPONSIBILITIES**
- To always act and behave in a way compliant with all De La Rue company guidelines and policies, especially those relating to Environmental Health and Safety, ethics and codes of conduct
- Housekeeping (working to 5s standards ensuring areas of responsibility are clean and tidy).
- Input details into the Shipping Log to provide notice of collections to site.
- Arrange security escorts and transport compliant with the required security level for each shipment.
- Communicate shipment details with other sites, notifying delays and changes in advance.
- Ensure that shipments are arranged at the correct security level and that all control measures are in place.
- Excellent knowledge of products and customers requirements.
- Work closely with planning, sales, security auditors and packing to achieve OTIF.
- Produce, review and update SOPs
- Manage own areas of the electronic filing system, keeping records, documents and folders up to date and accurate.
- Review customer complaints and input into problem solving activities/investigations.
- Optimise transportation and escorts, making full use of carrying capacity and the Milk Run to reduce costs and the number of deliveries.
- Consolidation of loads, review shipping options and costs through the 3PL transport provider.
- Check and authorise invoice payments monthly, log shipments onto costing spreadsheet.
- Invoice verification for payment to correct cost centres and accounts.
- Manage communication of Order progress to central De La Rue functions and Customers
- Raise Sales Orders & CORs in line with SLAs.
- Responsible for the processing and maintaining Sales orders and related customer correspondence
- Plan and book collections in line with the manufacturing plan and customer delivery schedule.
- Ensure OTIF orders are despatched and at the correct security level.
- Maintain flexibility to react to changes in the manufacturing and delivery plan.
- Verify and communicate shipping information to the 3PL provider and customer.
- Key stakeholder at twice daily OTIF meeting, escalating issues in a timely manner.
- Despatch orders off the ERP system, raising customer invoices on SAP ByD.
- Liaising with the site functional department to ensure successful progress of the order process, typically the Process Leaders, Finance, Quality, Planning and Technical teams.

The above list is not exhaustive. You will be required to undertake other duties within your capabilities, consistent with this role, to support the needs of the business

**PRE-REQUISITES**
- Proven knowledge of Shipping management of finished goods.
- Shipping of products globally using road, sea and air transport (known consignor knowledge)
- Invoicing and freight accruals using SAP ByD or a similar system.
- Intermediate/Advanced Excel, Word, ERP.
- Excellent numeracy skills.
- Experience in busy fast paced manufacturing environment desirable.
- Flexible and adaptable.
- Excellent communicator who is able to organise themselves and their workload on a daily basis.
- Forge and maintain excellent relationships with suppliers and customers, including arranging meetings and visits to discuss improvements and complaints.

**Join the Team**

We want to work with people like you from all backgrounds and experiences, to help us gain a diverse workforce with a broad outlook and sharp expertise. We are looking for people unafraid to go that extra mile, bringing with them unique characteristics and abilities.

Show us you have what it takes and we'll reward you with a great place to work alongside other great people. Global business, global people. We think De La Rue is an amazing place to work. But don't just take our word for it.

  • Accounts Payable Clerk

    6 months ago

    Westhoughton, United Kingdom Platinum Financial Recruitment Full time

    **LOCATION** **Westhoughton** **SALARY** **£24000 - £27000** **JOB TYPE** **Permanent** **REF** **HH2403-12_1710846637** **Accounts Payable Clerk** **Hybrid working** **Westhoughton, Bolton** **£24,000 - £27,000** This business is a 10-minute walk from Westhoughton train station, so whether you’re driving or training into the office you...

  • Support Worker

    6 months ago

    Westhoughton, United Kingdom Consensus Full time

    At Consensus we love what we do - supporting people with learning disabilities, autism and complex needs. Are you looking for a role where you’ll help people to lead, enjoy their lives and make a difference every day?_ **Position: Bank Support Worker** **Salary: £10.67 - £10.97 per hour** **Service: Supported Living, Westhoughton** **About Your...

  • Bank Support Worker

    5 months ago

    Westhoughton, United Kingdom Consensus Full time

    At Consensus we love what we do - supporting people with learning disabilities, autism and complex needs. Are you looking for a role where you’ll help people to lead, enjoy their lives and make a difference every day?_ **Position: Bank Support Worker** **Salary: £10.67 per hour** **Service: Supported Living, Westhoughton** **About Your...

  • EPOS Support Specialist

    3 days ago

    Westhoughton, Bolton, United Kingdom CV Screen Ltd Full time

    About the RoleThis is a fantastic opportunity to join a well-established company at the forefront of EPOS solutions and cybersecurity services.As an EPOS Support Engineer / Trainer, you will be based in Bolton, working on-site 5 days a week, with a competitive salary of £26,000, plus an excellent benefits package.The ideal candidate will have a strong...

  • Procurement Coordinator

    6 months ago

    Westhoughton, United Kingdom Southerns Broadstock Full time

    **Functions** This role will be responsible for all day to day purchasing of the business, ensuring all products procured are competitive, well priced, of the highest quality, and purchased in line with Company processes and customer expectations. **Job Specifics** Ø Process clean Sales Orders onto SageX3 accurately, returning any unclean orders to the...

  • Epos Support Engineer

    2 days ago

    Westhoughton, United Kingdom Cv Screen Ltd Full time

    EPOS Support Engineer / Trainer Location: Bolton | Salary: £26,000 + Excellent Benefits Are you passionate about technology and delivering outstanding customer support?This is a fantastic opportunity to join a well-established, innovative company at the forefront of EPOS solutions and cybersecurity services.Based in Bolton, this role offers a competitive...

  • Technical Services Administrator

    1 week ago

    Westhoughton, Bolton, United Kingdom STATESIDE FOODS Full time

    We are seeking a highly skilled Technical Services Administrator to join our team on a 12-month fixed term contract. This role will be based in the Quality Department, where you will be responsible for providing daily administrative support and maintaining quality-related data.The successful candidate will have excellent organizational skills, with the...

  • Inventory Controller

    6 months ago

    Westhoughton, United Kingdom UPS United Kingdom Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...

  • Deputy Head of Service

    5 months ago

    Westhoughton, United Kingdom Next Stage 4 Life LTD Full time

    Next Stage 4 Life is a growing company providing placements for vulnerable children and young people with complex needs within the North West of England. We believe in creating inclusive bespoke packages of care for vulnerable children and young people. We strongly believe that successful placements are about carefully matching our children, our staff and...

  • Product Development Specialist

    1 month ago

    Westhoughton, Bolton, United Kingdom STATESIDE FOODS Full time

    We are seeking a skilled Product Development Specialist to join our team at STATESIDE FOODS.Purpose of the Role:To oversee the development process from concept to launch, ensuring that our products meet the highest standards of quality and customer satisfaction.Key Responsibilities:Manage the development process, guiding direct reports and collaborating with...

  • NPD Technologist

    6 months ago

    Westhoughton, United Kingdom STATESIDE FOODS Full time

    We have a fantastic opportunity for a full time, permanent NPD Technologist. Purpose of the Role: To manage the development process from concept to launch. To develop products that are fit for purpose both in the factory and for the customer’s needs. To develop and maintain links with agreed external contacts, professional advisors and official...

  • Controlling Trainee

    5 months ago

    Westhoughton, United Kingdom STATESIDE FOODS Full time

    We have a fantastic opportunity for a Controlling Trainee to join our Controlling Department. The successful candidate will be responsible for providing accurate and timely information to the rest of the business to enable operational and strategic planning, to analyse performance and to improve profitability An overview of the role responsibilities: ...

  • Office Administrator

    5 months ago

    Westhoughton, United Kingdom Blossom Wealth Management Full time

    **About us** Blossom Wealth Management is a small business in Westhoughton, we are professional and agile. Blossom was created by our director Sarah Turner. Driven to succeed by some unfortunate personal experiences, Sarah understands the importance of both emotional and financial wellbeing. Sarah has recognised that while the practical process of...

  • Controlling Trainee Professional

    3 weeks ago

    Westhoughton, Bolton, United Kingdom STATESIDE FOODS Full time

    We have an exciting opportunity for a highly skilled Controlling Trainee to contribute to the success of our Controlling Department at STATESIDE FOODS.The ideal candidate will be responsible for providing accurate and timely information to the business to enable operational and strategic planning, and to analyse performance to improve profitability.The...

  • Receptionist/administrator

    6 months ago

    Westhoughton, United Kingdom Adele Carr Financial Recruitment Full time

    **reference**: BBBH20203_1706621072 Receptionist/Administrator **Vacancy Type**: Permanent **Location**: Westhoughton, Greater Manchester **Salary**: £25000 - £33000 per annum ACR is working with a global, market-leading business based in Westhoughton, Bolton. We are recruiting for a Receptionist/Administrator to join on a full-time permanent basis....

  • Bakery Team Leader

    6 months ago

    Westhoughton, United Kingdom STATESIDE FOODS Full time

    We have a fantastic opportunity for a Team Leader within our Bakery Department Monday to Friday 21.45 – 06.00. Purpose of the Role: The successful candidate will be responsible for the organising of all manufacturing operations within the area, ensuring the most effective return on assets with no detriment to the operation. Key responsibilities: ...

  • Project Coordinator

    6 months ago

    Westhoughton, United Kingdom Southerns Broadstock Full time

    **The Role**: This role will work as part of our PMO team, in particular acting as a support function to Project Managers, to ensure all relevant projects are delivered in line with internal processes and to external requirements. The role holder will be essential in completing PMO related administration, acting as an additional point of contact for external...

  • Technical Services Coordinator

    1 month ago

    Westhoughton, Bolton, United Kingdom STATESIDE FOODS Full time

    We are seeking a highly organized and detail-oriented Technical Services Coordinator to support our Quality Department with daily administration and maintenance of quality-related data.The successful candidate will be responsible for logging and trending customer complaints, initiating investigations, and communicating with relevant departments.Key...

  • Financial Operations Specialist

    2 weeks ago

    Westhoughton, Bolton, United Kingdom Ontic Full time

    Company Overview:Ontic is an aerospace industry leading provider of 'Extended Life Solutions' for Original Equipment Manufacturer (OEM) legacy and non-core products. We have a unique opportunity for a Finance Manager to join our team based in Bolton on a 9-month fixed term basis, starting September 2024.Job Description:The successful candidate will play a...

  • Technical Solutions Consultant

    3 days ago

    Westhoughton, Bolton, United Kingdom CV Screen Ltd Full time

    Job SummaryWe are seeking an experienced EPOS Support Engineer / Trainer to join our team in Bolton.The successful candidate will have a strong background in technical support, preferably within EPOS or similar environments.The role offers a competitive salary of £26,000, plus an excellent benefits package, and requires a driving...