Senior Large and Complex Loss Claims Handler
5 months ago
**Job Title**: Large & Complex Loss Handler
**Location**: Remote
**Salary**: Competitive + Benefits
**About the Job**
Our client is an agile, data and digitally focused general insurance provider. They offer a multitude of products and services, primarily focusing on private insurance across four classes: car, bike, van and home, in addition to 'Premier' offerings such as breakdown cover, substitute vehicles and legal protection.
It is crucial that their large loss portfolio is managed to an excellent standard and to assist in achieving that aim, they are looking for a Senior Large & Complex Loss Handler to join their Large & Complex Loss team.
**Position Overview**
You will form great working relationships both inside and outside of the business, working with their panel of law firms, barristers and other suppliers and partners to achieve their goals. You will look to develop and grow technical claims knowledge within the Large Loss department through being a senior referral point and mentor and by contributing to their bi-annual Large Loss Technical Forums.
**Key Responsibilities**
- Proactively manage your own portfolio of high value claims of upmost severity which will include severe brain and spinal cord injuries, most if not all of which will be reserved at £1m+, a good proportion valued at £5m+
- Contribute to the creation, design and implementation of the technical and commercial strategy of Large Loss as directed.
- Ensure all claims outside the agreed financial authority and limits are referred in accordance with the LLOSS referral process
- Ensure all new and internally reallocated claims are reserved within the clients six-week SLA
- Maintain and improve stakeholder confidence in the Large Loss team by ensuring these high value cases are handled properly throughout their lifecycle with a high degree of technical excellence
- Maintain a detailed working knowledge of current and developing legislation, working practices and Indemnity and Liability
- With agreement of the Large Loss Managers and Head of Large Loss, assist in arranging the LLOSS Large Loss Biannual Technical Forums - either in organising the day, writing and developing material for it or delivering / presenting at the Forum
- Act as a technical referral point to an agreed number of LLOSS Handlers. Drive a commercial view through referral replies and utilise these to develop the team’s technical skills
- Carry out technical audits as directed and record your findings, highlighting any knowledge shortfalls or trends that you identify and providing recommendations on how to rectify these
- Maintain Reinsurer confidence by liaising with them in a professional and timely manner
- Ensure all claims which cross the threshold of reporting are reported to Reinsurers within agreed timescales and in accordance with the Reinsurance Treaty
- Ensure that you (and any direct reports) are meeting customers’ fair and reasonable expectations and provide fair outcomes. Question and challenge peers and managers where processes and procedures do not meet these expectations and any activity that does not place customers’ interests is at the heart of how the client does business
**Qualifications and Skills**
- Preferably ACII qualified or significant progress towards
- Minimum 10 years experience within the insurance industry (motor) in a claims handling role
- Natural problem solver who communicates effectively to all stakeholders
- Substantial knowledge and experience of settling claims in excess of 1m including litigation
- Current ownership of a claims handling authority of £5m. The claims authority for this role is £5m
- Experience of market bodies or taking part in the market groups such as the ABI PI Committee, the MIB working group and Technical Committee and ISCIF
- Strong communicator with a high degree of influence and negotiation skills
- Great attention to detail, with a systematic approach to managing, prioritising and organising actions and projects
- Structured, logical and pragmatic mindset with a sharp focus on delivery
- Demonstrates a high level of self-awareness and drive, embracing oppurtuniti4e to develop and learn
- Adept at colleague coaching and developing and operating as a collaborative team player
- Strategic and commercial acumen with the appetite and ability to contribute to key future decision making is advantageous
Schedule:
- Monday to Friday
Application question(s):
- Coaching and Development *
Have you had experience in the coaching and development of junior members of your team?
- Claims authority*
Have you had ownership of a claims handling authority of £5m?
- Motor claims experience*
Do you have a minimum of 10 years experience within the motor insurance industry in a claims handling role?
- RTA*
Do you have sound working knowledge of the Road Traffic Act, and liability around it?
Work Location: Remote
Reference ID: Large & Complex Loss Handler
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