Charity Shop Supervisor

6 months ago

Devizes, United Kingdom Wiltshire Sight Full time

**We are seeking a dedicated charity shop supervisor to work a minimum of 1 day per week opposite the shop manager, to help us continue to to make a success of our second charity shop. An exciting, new venture, running a profitable outlet which showcases the charity and helps us to secure the long-term support of the communities we operate within.**

The shop supervisor will deputize for the shop manager when the manager is not on duty, supervising the day to day running of the shop and the volunteer team on site.

**Key Responsibilities**
- To support the shop manager to maximize shop sales through proactive stock/donation generation, effective stock sorting, optimum and accurate pricing, promoting gift aid, creative and innovative merchandising, creative window displays, well organized stockroom and optimum floor layouts.
- To act as shop supervisor when the shop manager is not on duty, ensuring the shop is well run, volunteers supported and effective, and sales are maximized.
- To support the shop manager to maintain high levels of shop presentation through the use of creative merchandising and housekeeping to agreed standards.
- To provide excellent customer care through quality of service, courtesy and friendliness, liaising all Sight Support Advisor queries and referring any complaints in a timely manner to the Shop Manager for next steps.
- To support with the supervision and motivation of a team of volunteers.
- To be responsible for opening and closing the shop at agreed times and ensuring opening hours are adhered to, at all times. Willingness to open when required to meet the businesses needs during busy or seasonal periods.
- To ensure all banking duties are completed accurately and on time to the agreed structure.
- To take all reasonable precautions for the safety of stock and cash without putting self or volunteers at risk.
- To sort, assess and price donated stock in addition to following a system to refresh/cull stock on a regular basis through effective use of storeroom and sorting facilities.
- To sort and assess donations for Ebay shop selling.
- To support the shop manager to ensure that all shop administration is neatly and accurately completed.
- To maintain a clean and tidy environment for customers, staff and volunteers in both shop and staff only areas. Promote and maintain safe working practices throughout the shop and staff areas to include organised storage of all stock and robust housekeeping.

**General key role expectations**
- Play a part in promoting the aims and objectives of Wiltshire Sight, to increase public awareness and gain support for our work.
- Attend occasional team meetings with the wider charity team

**Additional information**
- The post holder may be required to attend training which will involve travel.
- The post holder may be required to be flexible to cover other shops as & when required by the Retail Development Manager.

**Job Types**: Part-time, Permanent
Part-time hours: 8 per week

**Salary**: £10.42 per hour

**Benefits**:

- Company pension
- Employee discount
- Sick pay

Schedule:

- 8 hour shift
- Holidays
- Monday to Friday
- Weekend availability

COVID-19 considerations:
Robust Covid 19 H&S and risk assessments in place

**Experience**:

- Retail: 1 year (preferred)

Work Location: In person

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