Claims Assessor

3 weeks ago

York, United Kingdom The Insurance Emporium Full time

CLAIM ASSESSOR

Office location: between Harrogate and York YO26 9SS
hybrid working available (within the UK)
37.5 hours per week

**Salary**: £24,500 to £28,000 per annum based on experience

**Benefits**
- up to 33 days’ holiday plus long service increase
- family friendly benefits
- employee assistance programme
- private health insurance
- staff policy discount
- workplace pension scheme
- free staff gym
- free parking
- onsite kindergarten (discounted fees available)

**Who we are**

The Insurance Emporium protects many of the passions that make our lives so rich. Whether it’s your pets, horses, caravans or more, our insurance products are designed to work for you as an individual.

Winners of 'Insurer of the Year' at the Yorkshire Financial Awards three years in a row. The recognition doesn't stop there; the Moneyfacts Consumer Awards 2024 saw us crowned winners of the 'Best Claims Service' category In fact, we’ve scooped up over 20 awards in the last 5 years.

Want to join an award-winning Team?

**Who we are looking for**

It would be advantageous if you have worked within the insurance sector/financial sector previously, but that’s not as important as possessing these skills:

- **team player** - team spirit should be the cornerstone of your professional approach
- **exceptional communication** - both verbal and written & finely tuned interpersonal skills
- **meticulous attention to detail **- unwavering commitment to detail
- **impeccable organisation** - ability to organise tasks/work to optimise efficiency
- **masterful time management** - adept at managing time, working to targets/deadlines
- **dedicated work ethic** - you can thrive in a fast paced and busy working environment
- **policy expertise **- to learn, understand and interpret our policy wordings
- **customer service** - ability to provide excellent customer service, first time, every time

**What the role entails**

Reporting to a Claims Team Lead the role will be focussed on:

- handling varied, niche Insurance Claims both verbally and in writing.
- ensuring all Claims are assessed efficiently and to an excellent standard
- handling a variety of customer calls promptly, efficiently and professionally
- developing an excellent understanding of our products, assessment and regulations
- proactively identifying risks and trends
- proposing innovative ideas to the Claims Team Leads
- dedication to professional development and customer journey
- ad hoc duties as required by Claims Team Leads and the Claims Manager

Pay: £24,500.00-£28,000.00 per year

**Benefits**:

- Additional leave
- Bereavement leave
- Company events
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- On-site gym
- On-site parking
- Private medical insurance
- Referral programme
- Sick pay
- Store discount
- Work from home

Schedule:

- Day shift
- Flexitime

Work authorisation:

- United Kingdom (required)

Work Location: Hybrid remote in York, YO26 9SS

Application deadline: 14/06/2024

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