Account Manager

5 days ago


Peterlee, United Kingdom GEM Premium People Ltd Full time

You will need to be an experienced customer service professional capable of working with mínimal supervision as you will largely be responsible for your own workload management.

You will also need to have excellent communications skills as you will be dealing with customers at all levels of organisation size and sophistication. The role involves processing a lot of detailed information and each project will be different, so youwill need to be adaptable and capable of retaining knowledge.

You must be proficient at the use of computerised systems and be able to use Microsoft Office programs.

As a business, they are highly respected for their attention to service and that the quality of the relationship with the customer is at the heart of their service.

**Duties**
- Maintain and further develop relationships with existing customers
- Accurately determine the order needs of customers
- Liaise with other departments including Accounts, Purchasing and Warehouse in relation to satisfying Customer Orders and handling queries
- Work with team members to ensure all customer needs are covered
- Work with external Sales staff to help process their quotations, orders and queries
- Undertake products training as and when required
- Process information via our computerised order processing and accounts system
- Create presentation documents in relation to orders/quotations using Microsoft Office programs
- Maintain accurate records of contact, project requirements and customer requirements

**Responsibilities & Capabilities**
- You should have competence in the use of computers and especially Microsoft Office programs
- You should be an effective communicator and ensure the customer’s needs are accurately managed

Company Bonus available

Holidays are 20 days p.a. plus Statutory Holidays.

Hours are 8.30 a.m. - 5.30 p.m. Monday-Friday

This vacancy is being advertised on behalf of GEM Partnership Ltd, who are operating as an Employment Agency


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