Administrator - Car Finance
2 weeks ago
Acquisition Administration Agent
**Hybrid** Full-time
Working for a Car Finance Company
This is a great opportunity for an excellent administrator who prides themselves on attention to detail.
Job Purpose:
- Completes post-sign-up due diligence checks on new customers to ensure all process steps have been completed during the Customer Acquisition journey.
- Processes all sales documentation required for payout.
- Liaises with key stakeholders to resolve issues and passes proposals to the finance team for payout within agreed timescales.
- Completes outbound calls to customers dealers and brokers to obtain required information and progress proposals to completion.
- Completes other administrative duties as requested by the Acquisition Management
Role Responsibilities:
- Completes 2nd Line checks on all aspects of the Customer Acquisition journey to ensure that finance is affordable and the customer meets all company criteria.
- Completes full proof check to confirm that proofs used to verify customers' income and identity meet company process.
- Reviews output of Income and Expenditure call
- Check HPA/PRS documentation has been completed in full
- Ensures PRS-related admin is completed
- Checks Sales documentation uploaded by Dealers/Brokers matches the proposal
- Maintains document of deals in 'payout suspended' status
- Completes formal quotation and Pre-Sign up Call with customers where a 're sign' is required.
- Effectively handles inbound calls from customers and dealers querying statuses of
- Records errors made by Customer Acquisition agents and communicates with the Acquisition Management Team so that relevant training can be provided.
- Completes ad hoc admin requests as instructed by the Acquisition Management
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