Receptionist/administrator

2 weeks ago


Carlisle, United Kingdom Total Power Installations Full time

We are looking for someone with a "nothing is too much" attitude towards customer service to create and deliver an exceptional level of customer service experience to our clients and suppliers.

As the Receptionist, you will continuously look for improvements, to make the clients/visitor's time within the workplace as pleasant as possible.

**Principle Duties and Responsibilities Include but are not limited to**:

- First voice and face of the company for visitors and staff, welcome visitors to the building providing professional support where required to customers, visitors', staff and external third party / contractors
- Always presents a positive and professional first impression.
- Receive inbound telephone calls and directing onto the appropriate department
- To take responsibility for the Reception environment, ensuring it is presenting the right impression for all arriving into the office Including but not limited to cleanliness and ensuring all required documentation is in order and readily available
- Create job sheets / tickets and assigns requests to multiple technicians, subcontractors, and suppliers. Responsible for communicating these to the relevant technicians and assist management where required
- Notifies company personnel of visitor arrival.
- Process client payments
- Part of the First Aider & Fire Warden team on site, (training provided if required)
- General office administration as required. Conducts additional service tasks including updating timetable information, booking of surveys, installations etc.
- Provides administration related task support to Management Team
- You will take pride working in a customer facing role, ideally with a proven record of providing excellent customer service in previous roles.
- Be confident to meet new people on a daily basis and building a quick rapport to drive a great first impression.
- A confident and customer-orientated approach
- A strong desire to provide the best customer service possible for the best first impression.
- Good working knowledge of Microsoft 365, Outlook and Teams packages is a must.

**Health & Safety and Compliance**
- Ensure a professional company image is portrayed by site-based staff and our Client’s are respected and supported at all times to ensure a safe and compliant environment.
- Operate within agreed operational and/or management guidelines, ensuring company policies and procedures are adhered to, whilst always working within the limits of MCS.
- **Minimum Qualifications, Certifications and Training required**:

- GCSE in English and Maths or Equivalent
- **Essential Knowledge, Skills and Experience for this role**:

- Minimum 3 years’ experience in Microsoft 365
- Experience in delivering high end Customer Service
- Excellent organisational skills
- **PLEASE NOTE**:
**Salary**: £10.41-£11.00 per hour

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Carlisle: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Application deadline: 16/04/2023
Expected start date: 24/04/2023



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