Nepts Controller

**Main responsibilities**: 1. Control and plan required journey to available resources in a timely fashion ensuring wherever possible patient journey achieve KPI 2. To receive telephone calls from NEPTS drivers and Health Care Professionals (HCPs) 3. Answering calls professionally and politely and in a timely manner.

4. Out of hours provide a transport booking service. Completing the patient eligibility criteria assessment as applicable and advise if they meet the criteria. If a patient is not eligible, sign post the caller to alternative modes of transport or Hospital Travel Cost Schemes (HTCS).

If ineligible escalate as per policy 5. Inputting/Registration of eligible transport bookings onto the Cleric CAD computer system. 6. Calling patients and departments ahead of appointments to check and confirm travel arrangements.

7. Liaise with Operational Crews regarding patient journeys and any required updates and input all data into Cleric. 8. Liaise with Health Care Professionals as and when required regarding patient journeys.

9. Record all additional information received regarding patients/patient journeys into Cleric for reporting and auditing purposes. 10. Provide a high level of customer service at all times to all internal and external customers.

11. Maintain patient confidentiality at all times 12. Provide advice and assistance to patients and the public via the Advice and Liaison Service (PALS). 13.

Report near miss/incidents immediately via the Trust Incident Reporting Procedure. 14. Escalate any safeguarding concerns to the relevant Health Care Professionals and Safeguarding Referral Team. The duties and responsibilities of the post will be undertaken in accordance with the policies, procedures and practices of the Trust, which may be amended from time to time.

Patient Safety is a key priority for the Trust. It is your responsibility to ensure that you are fully compliant with EMAS policies and procedures in respect of patient safety, for example Risk Management, Infection Prevention and Control, Safeguarding children and vulnerable adults. This job description is not intended to be an exhaustive list of duties and responsibilities, but to give an indication of the main areas of activity and involvement.