Head of Operations

2 weeks ago


Croydon, United Kingdom DB Services Full time

**Location**: Croydon with onsite customer meetings across London and the Home Counties.

**Salary**: 55K+ bonus package (dependant on experience), Company Car

**Purpose**

To support the Directors in managing the day to day running and delivery of service to clients

**What we are looking for**

Significant sector/industry experience in commercial cleaning

Client relationship experience

Management experience

Must be detail-oriented, thorough, and able to use own initiative to solve problems

Must have the ability to work well in a team ensuring that tasks are completed, and issues are followed up and closed

Excellent time management and organizational skills are essential

Clear, structured, and professional in both writing and speech

Demonstrate an understanding of the importance of operating safely

Demonstrate an understanding of how you optimise, organise, motivate and manage staff in low margin industries

Deliver monthly reporting, through the analysis of collected data, delivering thought provoking insights

**Key Accountabilities**

Management of a portfolio of around 8.5K-10K business across around 150 clients

Develop effective relationships with clients ensuring their satisfaction with service delivery

Attend regular meetings with clients to discuss their services

Attend meetings on site with clients to resolve issues

Manage the Operations Team across London and the Home Counties

Manage cleaning budgets to sites avoiding overspends whist ensuring a high standard is being delivered

Ensure contract prices are reviewed and increases agreed with clients

Ensuring company processes are followed and that objectives are clear, to enable pro-active management of performance through the company appraisal system at all levels

Comply with all company and client policies and statutory regulations relating to Health & Safety, safe working practices hygiene, cleanliness, fire, and COSHH. This will include awareness of any specific hazards in the work place

To support and achieve new sales growth, identify opportunities for the company and work closely with the Business Development Team on bids and presentations

Manage, motivate and train staff members, ensuring competency and adherence to policies, procedures and legislation

Ensure management information required by the client is provided within time lines agreed as per the contract

Plan periodic cleaning activity in conjunction with Contract Managers

Monitor, record and resolve customer complaints, looking at root cause analysis to prevent the re-occurrence of issues. Communicate findings and resolution (and any process changes) to the relevant teams

Provide monthly reporting to Line Management



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