Current jobs related to Aftersales Advisor - Wellingborough - Grange Motors

The **Pure Triumph** Brand is part of Cambria Automobiles, one of the UK's fastest growing franchised car and motorcycle dealer groups. They operate car dealerships across England and Scotland, trading under local brand names including; Grange, Dees, Doves, Invicta, Motorparks and Pure Triumph.

**Benefits include;**

The opportunity to join a friendly team and develop your career as an _**Aftersales Advisor **_within _**Pure Triumph Wellingborough**_._
- Salary - _**£21,756.96 Basic to £27,000 OTE **_(with bonus scheme)_
- 31 Days Paid Annual Leave (Including Bank Holidays)
- Preferential rates for servicing, MOTs and parts
- Fantastic discounts on vehicles sales
- Pension scheme
- Life Insurance Benefit
- Cycle To Work Scheme
- Associate Award Events
- Length of Service Recognition Schemes
- Associate Assistance Programme (AAP) - _Confidential access to a range of support and advice, including a confidential helpline, counselling sessions, access to a Doctor 24/7, physio advice and support from other Health Experts._

**Job Role**

To be the first point of contact for all Parts and Service guests, by way of providing a professional reception and facilitating the efficient operation of the Part and Service department’s workshop in order to maximise the Guest Experience and departmental profitability through all guest services.

**Key Responsibilities and Duties (list not exhaustive)**:

- Book in vehicles, ensuring appointments are convenient for the guest and the company and are in line with workshop capacity.
- Produce accurate job cards, invoices and related guest information, providing relevant information to both the workshop and external guests.
- Liaise with the parts department to ensure parts availability, keeping guests informed.
- Inform guests on the progress of each job, ensuring authority for any additional work before this is completed.
- Collect any money/signed authority due prior to the release of a vehicle and ensure this is processed promptly.
- Log all guest complaints, passing relevant information to the manager and ensuring a speedy conclusion.
- Provide guests with explanations of all work carried out and recommendations, optimising additional upselling opportunities to enhance the Guest Experience.
- Maintain records of all Service guests to enable guest follow-ups to be carried out.
- Comply with all FCA requirements and operate within legislative guidelines at all times.
- To inform, promote and sell parts to external and workshop guests, making the most of opportunities via telephone and direct contact and ensuring guest demands are fulfilled.
- Accurately complete and store all paperwork, including picking slips, guest contact details, sales and lost sales information to ensure up-to-date guest information is available and accessible at all times.
- Check all parts returned by guests for damage and condition, noting down returns details and logging the parts back into the department.
- Update and maintain parts literature and related information to promote a speedy and effective service for all guests.
- Maintain an accurate account of stock via stock check and booking out procedures of parts.
- Process invoices for the purchase of parts to ensure the prompt receipt of payments when applicable.

**Work Pattern**

This is a 40 hour week full-time position: Monday to Friday (09:00 - 18:00) with one half day (to be discussed). Saturday mornings (09:00 - 13:00).

**Successful applicants will possess and be able to offer;**
- Full UK Driving Licence or equivalent
- Previous experience in a similar role is desirable.
- Must have an interest and passion for motorcycles.
- Basic mechanical bike knowledge.
- Ability to work within a team and use initiative.
- Computer literate, including Microsoft office.
- Have excellent administration, typing and data input skills.
- Passion and ability to deliver an outstanding guest experience.
- **Grange Motors and Cambria Automobiles are an equal opportunities employer. Your data will be held in line with the General Data Protection Regulations 2018.**_

**Salary**: £21,756.96-£27,000.00 per hour

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Life insurance
- On-site parking
- Wellness programme

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme

Application question(s):

- Do you have basic mechanical bike knowledge?

Licence/Certification:

- Driving Licence (required)

Work Location: In person