Patient Advisor

5 months ago


Exeter, United Kingdom Optical Express Group Full time

**Location - Exeter**

**Hours - 40 hours per week**

**Salary - OTE £28,000 per annum plus benefits, full training will be given**

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:

- OTE £28,000 per annum
- State of the art, modern working environments
- 29 days annual leave
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
- Perkbox subscription

It’s our Patient Advisors role to make our patients feel comfortable and relaxed whilst providing a 5-star service. Our Patient Advisors should enjoy meeting new people and be able to demonstrate strong communication skills with both patients and ophthalmic professionals alike.

**Your day to day responsibilities may vary however a typical day will involve the following duties**:

- Building a strong relationship with our patients
- Performing diagnostic eye scans (full training will be provided)
- Confidently relaying patient information to the optometrist to ensure a smooth patient journey
- Maintaining patient records with accurate and up to date information
- Arranging affordable finance options to suit each individual patient
- Schedule patients’ consultations and surgeries with our optometrists and surgeons
- Be driven and passionate with a willingness to succeed
- Have excellent written and verbal communication skills
- Be able to demonstrate strong negotiation skills
- Be self-motivated to work with and without supervision
- Possess strong organisational skills
- Be commercially aware whilst providing world-class customer service

If you believe you have the right skills and attributes for this role, we would love to hear from you.


  • Patient Advisor

    5 months ago


    Exeter, United Kingdom Optical Express Group Full time

    **Location - Exeter** **Hours - 40 hours per week, c**ompetitive salary, bonus & benefits, full training will be given** Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for...

  • Patient Advisor

    5 months ago


    Exeter, United Kingdom Optical Express Group Full time

    **Location - Exeter** **Hours - 40 hours per week** **Salary - up to £27,000 per annum plus bonus & benefits, full training will be given** Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and...

  • Patient Advisor

    5 months ago


    Exeter, United Kingdom Optical Express Group Full time

    **Location - Exeter** **Hours - 40 hours per week** **Salary - £27,000 per annum plus benefits, full training will be given** Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently...

  • Patient Advisor

    5 months ago


    Exeter, United Kingdom Optical Express Group Full time

    **Location - Exeter** **Hours - 40 hours per week** **Salary - £24,000 per annum, bonus & benefits, full training will be given** Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently...

  • Patient Advisor

    5 months ago


    Exeter, United Kingdom Optical Express Group Full time

    **Location - Exeter** **Hours - 40 hours per week** **Salary - £27,000 per annum plus benefits, full training will be given** Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently...


  • Exeter, United Kingdom Southernhay House Surgery Full time

    **Job Summary** Provide leadership and management skills to lead the Practice in meeting its agreed targets via the Patient Services Advisor Team The Patient Services Advisor Lead (PSAL) will be expected to develop, organise and manage the day-to-day delivery of services and associated functions including repeat prescribing and the use of the clinical...


  • Exeter, United Kingdom Southernhay House Surgery Full time

    To implement practice policies and procedures, developing new and updating existing policies/protocols relevant to your area of work. To ensure all members of the team are aware of and adhere to these policies and procedures to ensure the delivery of high-quality patient services. Plan staffing rotas with due consideration to the financial implications, to...


  • Exeter, United Kingdom Southernhay House Surgery Full time

    To support in providing thorough Admin training to all Patient Services Advisors undertaking new specialities. To support in developing or updating practice admin protocols/policies to ensure they are current in both the Administrator Protocol Folder and an electronic copy within Practice Policies. To ensure daily Admin Jobs are completed and delegated...

  • Clinical Advisor

    2 weeks ago


    Exeter, Devon, United Kingdom Practice Plus Group Full time

    Job OverviewWe are seeking a skilled and compassionate Clinical Advisor to join our team at Practice Plus Group. As a Clinical Advisor, you will play a vital role in providing high-quality patient care and support to our patients.Key ResponsibilitiesProvide telephone triage and support to patients using the NHS Pathways system.Work collaboratively with our...


  • Exeter, United Kingdom Herts Urgent Care Full time

    Title - Service Advisor Location - Exeter We are looking for Service Advisors to join our team in Exeter who assist with the smooth running of the IUC Contact Centres by delivering an efficient and level of call handling for both patients and healthcare professionals. As a Service Advisor you will be the first point of contact for calls into NHS 111 for...

  • Clinical Advisor

    3 weeks ago


    Exeter, Devon, United Kingdom Practice Plus Group Full time

    Job SummaryWe are seeking a skilled and compassionate Clinical Advisor to join our team at Practice Plus Group. As a Clinical Advisor, you will play a vital role in providing high-quality patient care and support to our patients.Key ResponsibilitiesProvide telephone triage and support to patients using the NHS Pathways system.Work collaboratively with our...

  • Clinical Advisor

    3 weeks ago


    Exeter, Devon, United Kingdom Practice Plus Group Full time

    Job SummaryWe are seeking a skilled and compassionate Clinical Advisor to join our team at Practice Plus Group. As a Clinical Advisor, you will play a vital role in providing high-quality patient care and support to our patients.Key ResponsibilitiesProvide telephone triage and support to patients using the NHS Pathways system.Work collaboratively with our...

  • Clinical Advisor

    1 month ago


    Exeter, Devon, United Kingdom Practice Plus Group Full time

    About the RoleWe are seeking a skilled and compassionate Clinical Advisor to join our team at Practice Plus Group. As a Clinical Advisor, you will play a vital role in providing high-quality patient care and support to our patients.Key ResponsibilitiesWork with patients to provide telephone triage using the NHS Pathways system.Develop and implement bespoke...

  • Clinical Advisor

    1 month ago


    Exeter, Devon, United Kingdom Xcellin Full time £40,000

    Unlock Your Potential as a Practice NurseAre you a dedicated and compassionate Practice Nurse looking to take your career to the next level? Do you have a passion for delivering high-quality patient care and making a real difference in the lives of others?Xcellin is seeking an experienced Practice Nurse to join our team as a Clinical Advisor. In this...

  • Clinical Advisor

    1 month ago


    Exeter, Devon, United Kingdom Xcellin Full time £40,000

    Unlock Your Potential as a Practice NurseAre you a dedicated and compassionate Practice Nurse looking to take your career to the next level? Do you have a passion for delivering high-quality patient care and making a real difference in the lives of others?Xcellin is seeking an experienced Practice Nurse to join our team as a Clinical Advisor. In this...

  • Clinical Advisor

    4 weeks ago


    Exeter, Devon, United Kingdom Practice Plus Group Full time

    About the RoleWe are seeking a skilled and compassionate Clinical Advisor to join our team at Practice Plus Group. As a Clinical Advisor, you will play a vital role in providing high-quality patient care and support to our patients.Key ResponsibilitiesWork with patients to provide telephone triage using the NHS Pathways system.Develop and implement bespoke...

  • Clinical Advisor

    4 weeks ago


    Exeter, Devon, United Kingdom Practice Plus Group Full time

    About the RoleWe are seeking a skilled and compassionate Clinical Advisor to join our team at Practice Plus Group. As a Clinical Advisor, you will play a vital role in providing high-quality patient care and support to our patients.Key ResponsibilitiesWork with patients to provide telephone triage using the NHS Pathways system.Develop and implement bespoke...

  • Clinical Advisor

    1 month ago


    Exeter, Devon, United Kingdom Practice Plus Group Full time

    About the RoleWe are seeking a skilled and compassionate Clinical Advisor to join our team at Practice Plus Group. As a Clinical Advisor, you will play a vital role in providing high-quality patient care and support to our patients.Key ResponsibilitiesWork with patients to provide telephone triage using the NHS Pathways system.Develop and implement bespoke...

  • Clinical Advisor

    1 month ago


    Exeter, Devon, United Kingdom Practice Plus Group Full time

    About the RoleWe are seeking a skilled and compassionate Clinical Advisor to join our team at Practice Plus Group. As a Clinical Advisor, you will play a vital role in providing high-quality patient care and support to our patients.Key ResponsibilitiesWork with patients to provide telephone triage using the NHS Pathways system.Develop and implement bespoke...

  • Clinical Advisor

    3 weeks ago


    Exeter, Devon, United Kingdom Practice Plus Group Full time

    About the RoleWe are seeking a skilled and compassionate Clinical Advisor to join our team at Practice Plus Group. As a Clinical Advisor, you will play a vital role in providing high-quality patient care and support to our patients.Key ResponsibilitiesWork with patients to provide telephone triage using the NHS Pathways system.Develop and implement bespoke...