Service Advisor- Exeter
6 months ago
Title
- Service Advisor
Location
- Exeter
We are looking for Service Advisors to join our team in Exeter who assist with the smooth running of the IUC Contact Centres by delivering an efficient and level of call handling for both patients and healthcare professionals.
As a Service Advisor you will be the first point of contact for calls into NHS 111 for patients that do not require a full assessment.
**Who are we?**
HUC provides accessible and high quality Integrated Urgent Care services to nearly 3 million patients across a range of counties, including Hertfordshire, Cambridgeshire, Bedfordshire, West Essex and the South West of England.HUC is at the forefront of change and innovation in the health sector. We are passionate about patient care, and we have established a strong track record in delivering pioneering services.
**We are looking for**:
- Good IT Skills
- Experience of working under pressure in a busy environment
- Attention to detail and accurate data entry
- Good verbal communication and interpersonal skills
- Ability to be empathetic and a good listener
- The skill to manage sensitive and emotional calls from a range of sources
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