Customer Service

2 months ago


Dereham, United Kingdom Breckland Council Full time

Salary: Grade 10, £19,100 per annum
Hours: Full-time, 37 hours per week
Place of Work: Elizabeth House, Dereham / agile working
Contract term: 12-month fixed term

Transforming our customers experience

Our telephone contact centre is at the very heart of the Council and the gateway through which our customers access our services, give us valuable feedback and receive the help and advice they need.

Our customer access team play a pivotal role in helping transform the way that customers can reach us and our innovative and exciting technology and digital strategy developments including web chat will see the contact centre taking even more of a lead at the customer interface.

Our team can go on to expand their careers within different areas of the Council and we pride ourselves on the development support we provide.

We are growing our service and offer exciting opportunities for ambitious and motivated people with a passion for excellence in customer service to join our team.
- Confident communication skills
- Taking ownership of and resolution of complex enquiries
- Confidence in dealing with wide range of people and challenging behaviour
- Organisational skills and accurate record keeping
- Intuitive ICT skills
- Passion for excellence in customer service
- Working flexibly and proactively as part of a team

Breckland Council is a financially sound, innovative and entrepreneurial district council serving over 500 square miles, 5 market towns and 133,000 residents in Norfolk.

Breckland really is a place of opportunity and ambition for all. With the A11 fully duelled, Breckland is the gateway into Norfolk. Businesses are flourishing and more people are choosing to live in this beautiful area.

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Salary**: £19,100.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- On-site parking
- Sick pay
- Wellness programme
- Work from home

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Dereham, NR19 1EE

Reference ID: 53-22


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