Repairs Officer

**12 Months’ Fixed-Term with the possibility of becoming permanent.**

This role involves:

- Delivering a high-quality repairs management service by ensuring the needs of residents are met throughout their tenancies.
- Providing an efficient and comprehensive administrative support including receiving repairs enquiries, raising repairs, answering queries from residents, recording and monitoring repair cases through the repairs process and assisting with managing contractor invoices.
- Have experience in delivering a high quality repairs and void maintenance service, compiling and maintaining accurate written, computerised and statistical records and producing performance information.
- Have knowledge of health and safety regulations relating to maintenance and construction works.
- Possess strong written and verbal communication, organisational, interpersonal, prioritisation, numerical, customer service and I.T. skills.

If you have a commitment to delivering excellent customer service and enjoy working with customers and contractors, this role is for you.

We are genuinely proud of our diversity, our people, our values, our homes and our achievements and you will support our ongoing evolution.

**We reserve the right to close the advert at any time.**

WATMOS Community Homes is a unique social housing landlord owning just over 2700 homes for rent in the Walsall area of the West Midlands and Lambeth in London. There are also 300 leaseholder properties. As a charitable housing provider, our main role is to provide accommodation for people in need of housing. We are founded on the principles of inclusion and resident empowerment in a culture which values people’s individual and collective contribution to their community. Watmos Community Homes (WCH) is based around ten Tenant Management Organisations (TMOs).

Leading the way in resident managed housing Watmos’ unique approach has put it at the forefront of transforming communities and exceeding expectations. We are seeking outstanding and dedicated individuals who share our passion for improving people’s lives.