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Customer Services Supervisor Ftc 52 Weeks

4 months ago

Wareham, United Kingdom Babcock International Full time

**Customer Services Supervisor FTC 52 weeks**:

- Location: Wareham, Bournemouth, GB, BH20 6JD- Onsite or Hybrid: OnSite**Job Title: Customer Services Supervisor**
**Location: Wareham, Dorset with occasional travel to Warminster**
**Compensation: £35,886 + Benefits**
**Role Type: Fixed Term Contract 52 weeks**
**Role ID: SF57466**

At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as a Customer Services Supervisor at our Bovington site.

**The role**
As a Customer Services Supervisor, you’ll have a role that’s out of the ordinary. This role is “key to Bovington” and unlike most roles at this level encompass the start, middle and end to end process which involves managing two distinct work streams within a single Team, one office based and the other workshop based. The difference this role brings to the business is the assurance that all key performance indicators (KPI’s) are met and the “multiple site customers” remain informed, confident and safe

Day-to-day, you’ll provide the first line management capability for our Customer Services organisation. You’ll ensure the delivery teams have the people, tools and processes they need to safely deliver outputs against the plan(s) and ensure systems are updated providing accurate information for decision making and giving visibility for the wider business to support.
- Managing employee lifecycle (recruitment through to exit processes)
- Managing employee relations (disciplinary, grievance, welfare)
- Performance management (including objective setting, appraisals, managing poor performance, reward/recognition)
- Managing resource levels (absence management, annual leave, use of overtime)
- Delivering Company communications

This role is full time, 37 hours per week and is based on site at Bovington. Travel to Warminster may be required from time to time.

**Essential experience of the Customer Services Supervisor**
- Ability to manage people, individuals, and teams
- Ability to challenge and have awkward conversations
- Make rational decisions based on information available
- Competent PC user (MS Office, MS Outlook, SharePoint)

**Qualifications for the Customer Services Supervisor**
- Educated to Level 2 in National Qualification Framework (NQF) as a minimum (Intermediate apprenticeship, Level 2 NVQ, GCSE
- Grade A* - C, 0 Level A - C, CSE Grade1) or equivalent workplace experience
- Full UK driving licence

**Security Clearance**

**What we offer**
- Generous holiday allowance
- Matched contribution pension scheme, with life assurance
- Employee share scheme
- Employee shopping savings portal
- Payment of Professional Fees
- Reservists in the armed forces receive 10-days special paid leave
- Holiday Trading is a benefit that allows the majority of employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement
- ‘Be Kind Day’ enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity

**Babcock International**
For over a century Babcock has helped to defend nations, protect communities and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal.

**Closing date: 23/05/2024**

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