Hotel Receptionist

5 months ago

Fort William, United Kingdom Ben Nevis Hotel & Leisure Club Full time

Job Overview:
**Responsibilities**:

- Greet guests in a friendly and professional manner upon their arrival
- Check guests in and out of the hotel efficiently
- Handle guest inquiries, requests, and complaints promptly and courteously
- Provide information about hotel services, facilities, and local attractions
- Manage reservations and ensure accuracy of booking information
- Operate the hotel switchboard and direct calls to the appropriate department
- Assist with administrative tasks such as filing, data entry, and correspondence
- Maintain a neat and tidy reception area

**Requirements**:

- Previous experience in a similar role within the hotel industry is advantageous
- Excellent communication skills in English and at least one other language
- Strong phone etiquette and interpersonal skills
- Ability to multitask and work effectively under pressure
- Knowledge of hotel operations and guest services
- Flexibility to work shifts including evenings, weekends, and public holidays
- A friendly and welcoming demeanour with a passion for delivering exceptional customer service

**Job Types**: Full-time, Part-time, Permanent

Pay: £11.90 per hour

Expected hours: 16 - 48 per week

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site gym
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Tips

Work Location: In person

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