Casework Administrator

Job Introduction
As a Casework Administrator you will be welcomed into a dynamic and inclusive Administration Hub. The IOPC is on a journey to develop its culture, perspectives and ethos to support the organisation’s core outcomes and this is your opportunity to enter into the varied world of IOPC Casework, allowing you to develop your mindset and approaches to contribute to improving the police complaints system in England and Wales.

The Administration Hub receives referrals about serious matters from Appropriate Authorities and Appeals or Reviews from members of the public who made a complaint and are dissatisfied with the Appropriate Authorities handling of their complaint. The Administration Hub assists the organisation in the preparation of these cases by collating and conducting a preliminary examination of the supporting information, a lot of which can be voluminous and complex, to ensure the case is ready for allocation to a relevant decision maker.

As a member of the Casework team you will be expected to be office based at least 2 days a week, on days to be confirmed.

This vacancy is using Success Profiles, to find out more, please click here.

We'll assess you against the below Level 1 behaviours during the selection process:

- Working together
- Delivery at pace
- Changing and improving
- Managing a quality service
- Communicating and influencing

Applicants who are successful at the sift stage will be invited to complete two unseen written exercises prior to attending a remote interview.

Main Responsibilities
- Opening, sorting and scanning all incoming post.
- Creating all new cases on the IOPC case management system, including referrals relating to the most serious and sensitive matters from police forces and appeals/reviews submitted by members of the public following a relevant decision on their police complaint.
- Preparing case files for a decision maker. This includes obtaining all supporting documentation from police forces/members of the public in a timely manner, ensuring all key documents have been requested and received, then stored in an orderly manner on IOPC systems.
- Contact point for members of the public and police forces, in both verbal and written form, prior to allocation of Appeals & Reviews, advising on allocation times, appeal/review rights, how to submit appeals/reviews, how to submit further information and any other general query.
- Acting as single point of contact (SPOC) for certain complainants, dealing specifically with the setting up of their appeals/reviews ensuring they are provided with a consistent service.
- Search and retrieval of files / miscellaneous post etc and preparing closed Appeals and Reviews for filing and archiving.
- Create and manage file parts and media for the directorate.
- Updating Sharepoint with relevant documents and ensuring templates and passwords are kept up to date.
- Printing ‘Working from home’ (WFH) documents for Casework Managers.
- Any other general administrative work as requested by the Admin Managers
- Good secondary school level education, including English and Maths to GCSE grade C or equivalent
- IT literate including competency in Microsoft Office and electronic databases in particular having good Microsoft Excel skills in order to collate, store and present data
- Ability to work on own initiative with a flexible and proactive approach to work.
- Must have experience of working in a fast-paced and ever-changing environment including the ability to work to tight deadlines.
- Must have high integrity with an ability to act with discretion and to deal appropriately with confidential matters (this post requires Security Clearance
- Ability to deal appropriately with a wide range of people at all levels, both within and outside the IOPC
- Good oral and written communication skills
- The ability to deal with high profile, sensitive matters, which sometimes can be of an upsetting nature

**Desirable**
- Experience of working in a fast-paced and ever-changing environment including the ability to work to tight deadlines

**_The role requires clearance to BPSS / SC / DV_**

**Reasonable Adjustments**

The IOPC is a diverse and inclusive workplace and we want to help you demonstrate your full potential whatever type of assessment is used. We are open to providing you with the tools you need to succeed. Whilst this list is not exhaustive, please see potential reasonable adjustments below that we can provide:

- Extra time for presentations or interview questions
- Formatting changes such as colours for text or background on written assignments
- Questions presented in writing during interviews

IND

About The Company
As a completely independent organisation, the IOPC seeks to uphold the rights of the public and investigate the most serious matters, including deaths following police contact, to promote learning and influence change in policing. The IOPC is an organisation steeped in history, influenced by significant fig